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Connection error. Unable to load data. (Event Espresso App)

Posted: September 5, 2018 at 10:03 am


Roberto Rubio

September 5, 2018 at 10:03 am

For some reason last month the app starting showing this error before login to the events. The site was change to ssl for secure reasons and I don’t know if this affect the app.


Josh

  • Support Staff

September 5, 2018 at 10:40 am

Hi Roberto,

Welcome to the Community Forums. I can point you to the documentation where you can follow the troubleshooting guide:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting


Roberto Rubio

September 5, 2018 at 12:11 pm

Thanks for the quick response,i will try to follow the instructions.


Roberto Rubio

September 7, 2018 at 7:44 am

Hello Josh, i try all the options in the troubleshooting post but still not working. What other option should i try now, this is very important because we have about 4 events coming up and we need the scan to be functional.

Thanks


Josh

  • Support Staff

September 7, 2018 at 8:42 am

Hi Roberto,

If you can renew your support license we can help you troubleshoot further.


Roberto Rubio

September 12, 2018 at 6:29 am

How about with a support token for now, the license i can renew in November please. I need your help


Josh

  • Support Staff

September 13, 2018 at 7:12 am

The thing about the support tokens is they are generally used in addition to a support license (for priority support). They’re not intended to be used in place of a support license.

In any case, you should contact your host and check to see if they’ve made any adjustments to the web server between the time this was working and now. Specifically the Authorization header needs to be allowed to be passed. Other users of Event Espresso have reached out to their hosts about this same issue and the issue was resolved by adding some specific code to the .htaccess file to allow the Authorization header to be passed.

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Status: publish

Updated by  Josh 1 week, 1 day ago ago

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