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Confusion on e-mails sent

Posted: August 14, 2012 at 10:52 pm


mcote

August 14, 2012 at 10:52 pm

Hi, I’m on version 3.1.25.P When using MER (cart) the following situations occured.

When in Paypal, the customer see’s his own e-mail under the Merchants name. Shouldn’t it put the Merchants e-mail that is setup under EE General Settings under the Merchants name?

Other strange behavior:
When a customer registers to an event, we are receiving his Event Registration Notification e-mail (This e-mail sends all the credentials, the date, the confirmation number, the link to the invoice, his own address etc).

On the other hand, the customer only receives the Default Registration Confirmation Email (which basically says thanks for registering) which is configured in the General Settings. Is this normal? I find the Registration Notification e-mail has a lot more important information for the customer than the Default Registration Confirmation Email.


Josh

  • Support Staff

August 15, 2012 at 12:03 pm

Are you referring to the “Receipt for Your Payment to [the store name]” email that PayPal sends?

If so, it should display the store name, followed by the email address that is set in the PayPal payment settings. That’s what I’m seeing when I test this with my PayPal account.

The registration confirmation email can be customized to include more information. Please see this guide:
http://eventespresso.com/wiki/email-manager/


mcote

August 15, 2012 at 1:00 pm

Exactly that one, I have my PayPal payment settings set with our company e-mail but PayPal places the customers e-mail under our company name.

The second point is that the Registration Confirmation email works just fine, it’s the Event Registration Notification email which is sent to us in the format shown below. The email was sent when I manually updated the payment status of the customer because PayPal hadn’t updated the payment status. When updating the status manually I clicked “yes” to the “Do you want to send a payment received notice to the registrant?

>
> Event Registration Notification
>
>
> Sommaire de votre inscription:
> Martin Reinert | martinxxxx@msn.com | Association Shitokai – 18 ans et + | General Admission1 août 2013 – 1 août Participant
>
> Information Supplémentaire
> Numéro de confirmation:
> 235-502…….


mcote

August 15, 2012 at 1:06 pm

Josh, you can forget the thing about the wrong email under the PayPal merchants name. It was my setup in PayPal which was wrong.


Chris Reynolds

  • Support Staff

August 15, 2012 at 3:12 pm

When a customer registers to an event, we are receiving his Event Registration Notification e-mail (This e-mail sends all the credentials, the date, the confirmation number, the link to the invoice, his own address etc).
On the other hand, the customer only receives the Default Registration Confirmation Email (which basically says thanks for registering) which is configured in the General Settings. Is this normal? I find the Registration Notification e-mail has a lot more important information for the customer than the Default Registration Confirmation Email.

Yes, this is normal. If there is information in the admin notification email that you feel would be useful to the customer, you can add more information using the email shortcodes which can be found in that link and also if you click the link from your back-end for “View custom email tags”.


mcote

August 15, 2012 at 6:15 pm

I am confortable with what you are saying about the notification email.

My problem was when I updated a registrants payment status manually and clicking “yes” to the question “Do you want to send a payment received notice to the registrant?”

The email which was sent WASN’T sent to the customer but to ourselves.


mcote

August 15, 2012 at 8:55 pm

From what I understand now is, two emails are sent, one coming from the General Settings, Payment Confirmation and another coming from some php file. I guess I appreciated a lot the format coming from the php which is the one sent to us. I would have liked the php invoice to also have been sent to the customer since it has more information and that the layout is very respectable.


Josh

  • Support Staff

August 16, 2012 at 10:19 am

There are three email shortcodes that can be added to the email that’s sent to the registrant that will replicate some of the sections of the email that is sent to the admin:

[attendee_event_list] displays a table of the attendee and event information

[custom_questions] displays a list all the questions and answers from the reg. form

[invoice_link] adds a link to download an invoice (must have invoice option enabled)

More email shortcodes are listed here.

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Status: closed

Updated by  Josh 8 years, 1 month ago ago

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