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Confusion about Sold vs. Reserved vs. Registrations

Posted: July 23, 2021 at 11:10 am


July 23, 2021 at 11:10 am


We are confused about the meaning of some of the ticket columns in the edit event screen. We have a scenario where we have 8 Sold, 0 Reserved and 15 Registered. We can verify that 8 are sold and registered, because we see them in the Approved Registrations list. But where are these other 7 Registrations coming from? Shouldn’t they be a one-to-one relationship with tickets sold?


  • Support Staff

July 27, 2021 at 6:33 am

Hi there,

No, you will not have a one-to-one relationship between the ‘registrations’ and ‘sold’ counts.

Registrations are created early within EE and then updated as the user steps through the checkout process, so simply selecting a ticket on the ticket selector and clicking submit will create a ‘registration’ (which then shows in the ‘Registration’ count, note not ‘registered’).

You also have registrations where the user gets through to the payment option step and does not continue through to complete the payment, those count as registrations but as they haven’t switched to have a status of ‘Approved’, do not count towards sales.

The next question after the above is usually something around why we keep those and in short, it allows you (the admin) to send payment reminders abandoned registrations where the user can use a link to complete payment etc. Registrations that are started and then never complete the attendee information step should be removed as the EE garbage routines run.

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