Support

Home Forums Event Espresso Premium Confirmation Page Doesn't Go To Payment

Confirmation Page Doesn't Go To Payment

Posted: January 11, 2013 at 11:27 am


drlove

January 11, 2013 at 11:27 am

Good morning! We’re getting EE set up on our site and testing the purchase process. We have PayPal Pro set up with all of the information, and enabled. However when we go through the registration process we’re taken to a confirmation page, and when we confirm we’re taken back to the main Events page that lists all events, rather than a payment page. Any idea why this is happening?

Thanks so much!


Josh

  • Support Staff

January 11, 2013 at 11:32 am

Hi there,

Can you post a link to the registration page so we can investigate?


drlove

January 11, 2013 at 11:42 am

Thanks Josh –
http://lovelifelearningcenter.com/event-registration/?ee=13


Josh

  • Support Staff

January 11, 2013 at 11:54 am

I think I know what’s causing this. There may be some code from the theme that is breaking the [ESPRESSO_EVENTS] shortcode. Can you try wrapping the shortcode on the /register page with the [raw] short tag?

It will look like this:
[raw][ESPRESSO_EVENTS][/raw]


drlove

January 11, 2013 at 12:00 pm

Yep, that did it! Thank you so much Josh!


Josh

  • Support Staff

January 11, 2013 at 12:05 pm

You’re welcome. We’re changing a few things in the next version that will reduce the impact of conflicts like this one.

The support post ‘Confirmation Page Doesn't Go To Payment’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso