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Confirmation messages and reminders

Posted: August 6, 2019 at 1:25 am


danysoft

  • EE4 Personal License

August 6, 2019 at 1:25 am

Hi guys.
Is there any way to get the sending of the confirmation emails to the participants immediately after registering? In my case we hold free events and everyone who registers will be approved immediately, so we need this confirmation email to arrive immediately and not take 3-4 minutes as it currently happens.

Another doubt.
How can I configure the reminder messages using the “Automated Upcoming Event Notifications” plugin so that they arrive at an exact time of a predefined day?
In the documentation (https://eventespresso.com/wiki/ee4-upcoming-event-reminder-add-on/) I read about this plugin they talk about date and time but there is no example of how to configure this, they only give examples for days in advance.

Greetings and thank you very much in advance.


Tony

  • Support Staff

August 6, 2019 at 4:18 am

Hi there,

Is there any way to get the sending of the confirmation emails to the participants immediately after registering? In my case we hold free events and everyone who registers will be approved immediately, so we need this confirmation email to arrive immediately and not take 3-4 minutes as it currently happens.

It depends where the delay is coming from, EE uses a message queue system which can take a little time to work through, you can disable that by going to:

Event Espresso -> Messages -> Settings

Set ‘Generate and send all messages:’ to ‘On the same request’ and EE will generate and send the email over to your mail server as it is triggered, from there any delays are outside the control of Event Espresso.

May I ask why 3-4 minutes is an issue?

What if the mail server you are using suddenly becomes busy and your emails are put into a queue meaning actually sending the email takes longer than that? (Note that we have zero control over if that happens or not)

Another doubt.
How can I configure the reminder messages using the “Automated Upcoming Event Notifications” plugin so that they arrive at an exact time of a predefined day?

Currently, you can’t.

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Updated by  Tony 2 weeks ago ago

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