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foden
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November 7, 2012 at 1:12 am
I’ve read other discussions on this subject here, but I’m still not clear on how to fix this. Email confirmations were working fine until a recent update. I do receive the admin confirmation but confirmation emails are not going out to registrants. Here are the settings:
In general settings:
Send Payment Confirmation emails? Yes
Send registrations confirmation emails before a payment is received? Yes
Use fancy email headers? No
I can see my Payment confirmation email and the Default registration email on the general setting page.
In the email manager I have only one email, the custom payment confirmation.
On the event page I have “send custom confirmation emails for this event?” set to No.
I have checked the spam folders.
Why is the default confirmation not going out?
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Dean
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November 7, 2012 at 3:28 am
Hello,
The plugin uses the standard WordPress wp_mail which is based on the PHP mail system. Some servers don’t really work well with it. As such we advise using a third party email system such as http://wordpress.org/extend/plugins/wp-mail-smtp/ or http://postmarkapp.com/
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