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Rob Betz
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June 20, 2024 at 2:02 pm
I am not sure when this started as I am not responsible for processing registrations but the emails we get confirming someone registered list the total cost of the ticket they bought but state 0 payment was made yet the balance is 0 (see below) but when I go to the registration on the dashboard it shows the payment. The person who processes regs complained to me about it so I told her I would ask.
Total Cost: $1,160.00 USD
Payment Amount: $0.00 USD
Amount Due: $0.00 USD
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Rio
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June 20, 2024 at 11:19 pm
Can you fill this form, and we will study on it?
https://eventespresso.com/send-login-details/
Can you also tell us the email and event that has problem. if you can go over using loom, that would be great.
https://loom.com/
Can you also share the payment method that was used, how was registration took place, was it manually through admin? or the client did the registration.
thanks
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Rob Betz
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June 21, 2024 at 10:39 am
Filled out the form
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Rio
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June 23, 2024 at 5:56 pm
Awesome, we will look into it and we’ll get back to you.
thanks
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