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namft
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August 22, 2023 at 8:35 pm
Hi, I noticed that some of my event emails are not being sent: Payment Received, Registration Approved and Ticket Notice. It varies with which participant received which email. Some received 2, some received 1 email.
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Rio
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August 23, 2023 at 2:28 am
Do you see any error message on your EE Dashboard -> Message
https://monosnap.com/file/3Ite4lT6HoeW4xglDG5sEtzevTlB0G
Let me know what you see in there.
thanks
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namft
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August 23, 2023 at 7:32 am
It says:
Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (applegarthheidi@gmail.com) or “from” address (contact@nebraskamft.org) is invalid.
This might have come up from my email being disconnected, but I can’t seem to resend the emails.
It says:
An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.
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Tony
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August 23, 2023 at 1:46 pm
This might have come up from my email being disconnected
Can you explain this further? How was your email disconnected?
It says:
An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.
Which specific button are you clicking when this happens?
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namft
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August 23, 2023 at 1:49 pm
I changed the password on my email, so the email got disconnected from wpmail (I think that was what it was called). I have since re-connected it.
I am clicking on the “send immediately” button for messages that are marked as “failed sending, can be retried”.
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namft
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August 25, 2023 at 11:47 am
Following up with this: the confirmation emails are still not sending. I had someone register earlier this morning and I had to manually generate and send the emails.
I also tried sending batch emails yesterday, but they weren’t sent until early this morning. In addition, I am having 2 events, and sent 2 different emails using the batch option (also yesterday), but both events received the same email. Is there a way to prevent this?
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Tony
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August 25, 2023 at 3:56 pm
So emails are sending but delayed?
Can you link me to a test event I can register onto to see if I get the emails?
If you don’t have a free event please create a test event with 0.00 ticket and set it to be password protected so your regular users can’t register, then just post the password here and I’ll take a look.
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namft
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August 25, 2023 at 5:06 pm
Some emails get sent and some don’t, apparently the batch one (and another registration one) didn’t send until this morning, not sure what finally triggered it.
Do you think there’s a chance it’s because I used a previous version (re: https://eventespresso.com/topic/notification-templates/#post-347136) that there are these errors?
I will create the ticket and post it here.
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Rio
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August 26, 2023 at 12:16 am
This reply has been marked as private.
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