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pimbo
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June 17, 2014 at 3:29 pm
Hi awesome plugin, just what we needed.
I know this is a duplicate thread https://eventespresso.com/topic/no-results-106/ but didnt work for me or maybe im missing something.
I also tried with this tutorial
https://eventespresso.com/wiki/espresso-ticketing/
I know I have the ticketing add on installed and active in plugins, I have EE3, but ticketing settings menu doesnt show, tried with the shortcodes [ticket_link] and [qr_code] on the confirmation email template and nothing.
Can you please help me or point me on the right direction.
Thanks
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Lorenzo Orlando Caum
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June 17, 2014 at 6:44 pm
Hi Pimbo, there are a few email notifications that can be customized. Are you editing the email template through the event editor for Event Espresso?
Here is an example of what that might look like:
http://cl.ly/image/1Z3M3p3G1y3y
—
Lorenzo
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pimbo
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June 18, 2014 at 8:26 am
thanks for the reply lorenzo, im editing through EE general settings
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Josh
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June 18, 2014 at 9:58 am
Hi pimbo,
Since the ticketing settings menu doesn’t show, that indicates the ticketing add-on isn’t functional. Can you doublecheck and make sure that Event Espresso 3 is your active core Event Espresso plugin? Also, if you are on WordPress multisite, please make sure that Event Espresso and its add-ons are site activated, not network activated.
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pimbo
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June 18, 2014 at 11:32 am
hi josh,
Im not using wordpress multisite, i have EE3 and this add ons active
http://postimg.org/image/4v3ptcppr/
http://postimg.org/image/aurgx0ai7/
am i missing something?
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Lorenzo Orlando Caum
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June 18, 2014 at 11:42 am
Alright, you are using the global email template option in General Settings. Could you post the contents of that email template here?
Also, could you post a sample of the email that is received?
If you are using an email template like this, then the links should be included:
http://cl.ly/image/1Z3M3p3G1y3y
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Lorenzo
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pimbo
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June 18, 2014 at 12:04 pm
This is this template in general settings
p>***Esta es una Respuesta Automatizada – No Respondas este Email***</p>
<p>Gracias [fname] [lname] por registrarte al evento [event].</p>
<p>El evento inicia [start_date] a las [start_time] on [start_date] y termina el [end_date] a las [end_time].</p>
<p>Este es el link de tu boleto [ticket_link], por favor imprímelo.</p>
<p>Este es el código QR para tu acceso [ticket_link], por favor imprímelo.</p>
<p>Locacion:<br>[location]</p>
<p>Teléfono: [location_phone]</p>
<p>Google Map: [google_map_link]</p>
<p>Esperamos que lo difrutes. Si tienes alguna pregunta por favor contáctanos [contact].</p>
<p>Haz clic en este link para revisar tu pago [payment_url].</p>
<p>[edit_attendee_link]</p>
<p>Gracias.</p>
and this is the confirmation email im getting
http://postimg.org/image/eqld8v58z/
http://postimg.org/image/qr6t9lcnn/
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Lorenzo Orlando Caum
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June 18, 2014 at 2:22 pm
The emails that you are receiving are missing content that is in the general email template so there may be a custom email template in use.
Try going to the event editor and setting up a custom email template like this:
http://cl.ly/image/1Z3M3p3G1y3y
Another place to check is the email manager.
—
Lorenzo
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pimbo
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June 19, 2014 at 7:51 am
I tried with a custom email template on the event, i got the QR code but not the ticket link.
http://postimg.org/image/tuvplu1yp/
http://postimg.org/image/d5u9px5dd/
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Tony
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June 19, 2014 at 8:41 am
Hi pimbo,
The ticket link is in fact included within that Email.
http://take.ms/ioYcI
If you click on that link you will be taken to the ticket page where you can print off the ticket.
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pimbo
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June 19, 2014 at 9:23 am
I see now awesome! thanks a lot for the support.
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