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confirmation emails are no longer going out to registered people

Posted: September 27, 2012 at 12:16 pm


Claudia Gagliani

September 27, 2012 at 12:16 pm

Hello, the confirmation emails to our event are no longer reaching our registered people.
It was working in the beginning, but now we are receiving numerous emails asking why they are not receiving the confirmation email. How can we fix this issue?
Thank you!
http://www.epsavealife.org


Seth Shoultes

  • Support Staff

September 27, 2012 at 12:25 pm

Sounds like you are having mail authentication issues. Try installing the WordPress SMTP plugin or talking to your hosting provider about setting up authentication on your mail server.


ecross

September 27, 2012 at 2:09 pm

I am having the same problem and nothing has changed on my server or my install in the last month. Is there something else I should look into besides the SMTP?


Dean

September 28, 2012 at 12:25 am

@ecross IF nothing has changed on your server, no plugins or themes have been updated etc, then I would speak to your host or email host regarding it, to see if they have changed something their end.

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