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Confirmation Emails and Invoices

Posted: January 13, 2013 at 3:06 pm

SCLR Tech Editor

January 13, 2013 at 3:06 pm

I am setting up EE for an event, and went through the registration process to test everything out. A couple issues I’m having:

  • The registration confirmation emails are being sent out three times, both to the attendee and to our admin email (within the span of about three minutes).
  • The generated invoices have leftover html code in the PDFs, in the section where our address appears…for example, most lines of that section begin with “/>” and end with “<br".

If anyone can offer suggestions for fixing these issues, I would appreciate it!


January 14, 2013 at 2:11 am


There should be 2-3 default emails going out, one to the admin and one or two to the attendee (or multiple attendees). This is the default situation so that the admin is notified of registrations and so registrants can get the appropriate info.

You can turn off payment notifications to the client in the General Settings options.

The PDFs, yes if you go to the Payment Settings > Invoices section, there is text in there that can be changed to your suiting (including removing the html)

We have that marked to resolve for the next major update.

SCLR Tech Editor

January 16, 2013 at 7:19 am

Thanks for the information about the invoices, I was able to fix that issue. About the emails, it seemed like I was getting duplicates of the same email, although I tested the registration again last night and didn’t see any problems. I’ll keep an eye on it and report back if it does that in the future.

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