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Kathleen McGregor
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February 19, 2013 at 1:49 am
Hello – we had set up a couple of events previously and the confirmation emails (received upon registering) were being sent correctly. No email is received…
However, these no longer seem to work. But if we opt to ‘resend confirmation email’ via the email icon in the event overview, these get sent.
Is there a way to reset this feature so the original confirmation emails are also sent upon registering?
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Jonathan Wilson
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February 19, 2013 at 12:27 pm
Hello Kathleen,
There might be a problem with the mail server or a plugin conflict. Can you try deactivating all other WordPress plugins to rule out a plugin conflict. You might also contact the server admin and have them check the mail server’s logs and php error logs.
There’s a few more tips in the troubleshooting doc:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#email
Also, check your spam folder, sometimes automated emails get caught in there.
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Ralph Remo Faes
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February 21, 2013 at 2:25 pm
I have the same problem as Kathleen and same occurs with another client.
We have tried WP smtp and WP mail smtp and neither worked.
Why does ‘resend confirmation email’ work and automated mail during the registration not.
That makes NO sense and is really annoying. It seems we are not the only one and it is really up to you to find a solution for this.
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Josh
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February 22, 2013 at 1:08 pm
Hi Ralph,
I will help you find a solution for this. We will need some specific information about how your installation of Event Espresso is set up first.
Can you start a new topic and let us know the following details about your site?
In Event Espresso>General Settings, under “Email Settings” there are 3 settings. The first two are:
Send payment confirmation emails?
Send registration confirmation emails before payment is received?
What are these set to for your site?
Further down the page, there is another setting under Optional Event Settings:
Default Payment Status (this value will be automatically filled in for each person’s payment status, until payment is made, for each event)
This is set to “Incomplete” by default. Does your site have this set as incomplete too?
Also, if you are taking payments for registrations online, which gateway option are you using? Are payments being marked complete when someone pays?
This information will help us narrow down why the confirmation emails are not sending when someone registers for an event.
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