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ClaireWestonCCLR
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June 2, 2023 at 3:04 pm
Hello,
I hope you are doing well. I am currently doing live testing on one of the events I have published in our Event Espresso plug in. However, when I successfully register for the event, I receive two emails – the default message for “Registration Approved” AND the custom one that I created from that default message. Is it possible to turn off the default message being sent in addition to the custom one I made? I would only like to registrants to receive the customized confirmation email. Thank you!
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Tony
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June 5, 2023 at 2:46 am
Hi there,
So generally when people ask this it turns out they’ve customized one of the message ‘contexts’ incorrectly and so now the registrant receives more than one.
To explain a little, each message type has multiple ‘contexts’ in which they are used, so a Registration Approved message type has an ‘Event Admin’ & ‘Primary Registrant’ & ‘Registrant’ context available. They are all a ‘Registration Approved’ message but each of those may contain completely different data.
Often users will edit the ‘Event Admin’ context and customize it thinking its sent to the Registrant and even set the ‘To’ field to be a registrant email which means EE sends both to the registrant.
So before moving forward, can we check if that is the case here?
Go to the page you editing the message on and either take a screenshot fo the page and add it here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Or just confirm the very top of the page, the title, does it show:
Event Espresso – Editing Email Registration Approved Template (Event Admin Recipient)
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ClaireWestonCCLR
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June 5, 2023 at 11:43 am
Hello,
Thank you for your email. It says “Event Espresso – Editing Email Registration Approved Template (Registrant Recipient).
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ClaireWestonCCLR
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June 5, 2023 at 1:20 pm
What would the next step be to resolve this issue? Apologies for the urgency as I should have inquired about this earlier but I only realized that I was receiving two emails on Friday and we hope to open registration for this event tomorrow morning – Tuesday, May 6.
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Tony
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June 5, 2023 at 2:53 pm
Go to Event Espresso -> Messages.
The default view is the message activity table.
Can you see the duplicates there? Add a screenshot for the Registration Approved messages so I can check those.
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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ClaireWestonCCLR
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June 5, 2023 at 10:13 pm
Hello. I have linked the screenshot here: https://www.cclr.org/wp-content/uploads/2023/06/Screenshot-2023-06-05-211004.png. One is “Event Admin” and the other is “Registrant.” I believe “Registrant” is the email I would like attendees to actually receive because that is the customized one I created. Also, apologies for the delayed response as I was pulled away from my desk and had to log off for the day.
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ClaireWestonCCLR
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June 5, 2023 at 11:09 pm
Hi Tony, I believe I figured it out by ensuring the shortcodes were aligned and reading some of your past forums. However, I am now having two issues.
1. I receive an email titled “Event Registration Details” which notifies me when attendees have registered for the event and I would not like to receive emails every time an attendee registers. Currently both the default message templates and the custom message templates are set to:
– Event Admin Context: To field to [EVENT_AUTHOR_EMAIL]
– Registrant Context: To field to [RECIPIENT_EMAIL]
– Primary Registrant Context: To field set to nothing
2. The other issue I’m having is that the events that are published within Event Espresso do not show up in the same dividers we have set up in our regular WordPress event page. I understand this is because we do not have the same dividers set but is there a way around this? Ideally any events that are published in event espresso need to show up under the “upcoming events” divide as well on our event page.
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Tony
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June 6, 2023 at 5:34 am
1. I receive an email titled “Event Registration Details” which notifies me when attendees have registered for the event and I would not like to receive emails every time an attendee registers.
Disable the Event Admin context by either setting the TO field to nothing or using the toggle switch to disable that context when editing.
2. The other issue I’m having is that the events that are published within Event Espresso do not show up in the same dividers we have set up in our regular WordPress event page. I understand this is because we do not have the same dividers set but is there a way around this? Ideally any events that are published in event espresso need to show up under the “upcoming events” divide as well on our event page.
Can you link me to this?
What are you using for your regular event list?
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ClaireWestonCCLR
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June 6, 2023 at 10:01 am
Thank you! Disabling it worked. We are using just WordPress for our regular event list since not all our events require paid registration and we only use Event Espresso for paid registration. This is our live site: https://www.cclr.org/events. I published the same event “Nevada Brownfields Workshop” within Event Espresso and it is not showing up on our website because the divides/tabs do not align. The “Nevada Brownfields Workshop” that you currently see on our live site was made just through out regular WordPress.
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Tony
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June 6, 2023 at 1:25 pm
I published the same event “Nevada Brownfields Workshop” within Event Espresso and it is not showing up on our website because the divides/tabs do not align. The “Nevada Brownfields Workshop” that you currently see on our live site was made just through out regular WordPress.
I guess I’m confused as to what the ‘divides’/’tabs’ are here, can you explain further?
https://www.cclr.org/events
Is an archive for EE events, but it’s not listing just EE events there, it’s listing what I assume is a custom post type from either your theme or some custom work you have done for ‘events’ (events outside of EE) as that’s not ‘standard’ WordPress functionality.
I see the EE event lists here: https://www.cclr.org/events/ee/nevada-brownfields-workshops-connecting-the-dots-reuse-renew-revitalize
Looks like your using a custom theme, was that events output built within the theme?
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ClaireWestonCCLR
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June 6, 2023 at 3:14 pm
So our WordPress is a custom system. I believe the archive for EE events is this: https://www.cclr.org/events/ee/. When you go to that link, you will see the “Nevada Brownfields Workshop” event, however, if you select “Upcoming Events” the EE created event is no longer there. The version of the “Nevada Brownfields Workshop” that you see in “Upcoming Events” was NOT made in EE but instead our custom EE. I would like the EE version to show up in the “Upcoming Events” tab.
The archive for our custom WP system is this: https://www.cclr.org/events. In our custom system, we have dividers titled “Upcoming Events” and “Upcoming Webinars” that we select before publishing an event. I’ve attached an image of what those look like within an event page: https://www.cclr.org/wp-content/uploads/2023/06/Screenshot-2023-06-06-141251.png.
Please let me know if you’d like further clarification. I appreciate your help.
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ClaireWestonCCLR
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June 6, 2023 at 3:38 pm
Is it possible to add the slug “upcoming-events” to the EE event archive so that maybe the events made in EE would show up on our custom live site in the “Upcoming Events” divider?
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Tony
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June 8, 2023 at 12:38 pm
The archive for our custom WP system is this: https://www.cclr.org/events. In our custom system, we have dividers titled “Upcoming Events” and “Upcoming Webinars” that we select before publishing an event. I’ve attached an image of what those look like within an event page: https://www.cclr.org/wp-content/uploads/2023/06/Screenshot-2023-06-06-141251.png.
Ah, ok, so by dividers you are referring to categories.
Is it possible to add the slug “upcoming-events” to the EE event archive so that maybe the events made in EE would show up on our custom live site in the “Upcoming Events” divider?
Unfortunately, that’s not how it all works.
Whoever created that custom front-end output will need to include Event Espresso events. I checked the code in use within the ajax requests and it looks like they have tried to include the espresso_events post type (along with your ‘events’ posts), but the ‘divide’ taxonomy within it used there isn’t available within Event Espresso.
Was that a custom front end create by a developer or is it part of the theme?
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ClaireWestonCCLR
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June 21, 2023 at 4:25 pm
Hi Tony,
Apologies for the late response as I was also working with our developers to get this fixed. I did have another question. I currently have two events created and published in Event Espresso, however, so I was wondering if it’s possible to “drag and drop” events to reorder them?
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Rio
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June 22, 2023 at 8:41 pm
That is possible by clicking filter then Set the custom Order.
https://app.screencast.com/qFFzUAKt9DUe9
In Legacy Version, you can just use drag and drop in this area.
https://app.screencast.com/zWyV3nus7O7Yj
thanks
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Tony
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June 23, 2023 at 6:22 am
Hi there,
The options Rio is referring to are for ordering the datetimes within an event, I think you are referring to ordering the events themselves, is that correct?
If so, recording them for a specific order is not something we have available, its possible to set the where parameters when pulling the events in to set some order by’s, but not a custom drag and drop ordering like you mentioned above.
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ClaireWestonCCLR
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June 26, 2023 at 11:13 am
Yes – that is correct I was referring to ordering the events themselves but thank you both! How can I set the parameters when pulling the events?
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Rio
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June 26, 2023 at 8:58 pm
How do you plan to re-order them? there’s default function on reordering event, but this will reset when you go back that page.
https://app.screencast.com/oh39YFx72UAYn
thanks.
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ClaireWestonCCLR
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June 27, 2023 at 9:56 am
I would like to reorder them by event start date. Currently our Nevada Brownfields Workshop shows up first but that is not until September. I would like the Leadership breakfast to show up first: https://www.cclr.org/events/upcoming-events
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Tony
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June 27, 2023 at 2:13 pm
That’s going to need your developer for that custom page.
How are they pulling both EE events and your ‘other’ events in at the same time?
Are they using our model system? Docs: https://github.com/eventespresso/event-espresso-core/tree/master/docs/G–Model-System
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