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Gary Ray
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November 13, 2013 at 1:27 pm
I have two problems that I would like help with.
1. I have set up EE for our upcoming conference and everything seems to work OK internally. Each conferee will be purchasing up to 3 different items (Conference Fee, Housing if needed and Lift tickets) each one is a different event in EE and that works great. However, when the purchase is made the conferee receives multiple confirmation emails that are identical. I would really rather have just one. I have not enabled the custom confirmation emails in each event. Any ideas?
2. When the confirmation emails are sent out, some email addresses receive them and some do not. Our address highground@inbox.com (which is the administrative address) does not receive the email. However, I have been able to confirm that addresses at gmail and other providers do receive the emails.
I am also administrator for a different email system and was able to do an “email trace” which turned up the below information on the confirmation email that didn’t make it to my inbox. I am guessing that inbox.com is rejecting for the same reason, since, when I did a test registration using a seperate inbox.com account, I didn’t receive the confirmation email.
Event:
rejected rejected
User: -remote-
Domain:
Sender: apache@linuxhost.buz.net
Sent Time: Nov 13, 2013 12:17:12 PM
Sender Host: linuxhost.buz.net
Sender IP: 66.128.56.196
Authentication: unauthorized
Spam Score:
Recipient: gary@oakhillsfreechurch.com
Delivery User: oakhills
Delivery Domain: oakhillsfreechurch.com
Delivered To:
Router: reject
Transport: **rejected**
Out Time: Nov 13, 2013 12:17:12 PM
ID: 1Vgf0b-000F4Y-UI
Delivery Host: linuxhost.buz.net
Delivery IP: 66.128.56.196
Size: 0 bytes
Result: Sender verify failed
Do you have any suggestions?
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Gary Ray
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November 14, 2013 at 7:15 am
Update problem #2 was solved by installing Mandrill still wondering about problem #1.
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Dean
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November 14, 2013 at 11:56 pm
Hi Gary,
If you are using 3 separate events then the attendees will always receive an email for each one.
By default they should receive two, the payment confirmation and the registration confirmation.
You can turn off the payment confirmation in the General Settings, but you can currently only delay the registration email until payment has been made.
You may wish to consider using the Multiple Event Registration add on, which is in effect a cart system. This will allow you to use one event with multiple ticket types and the user can select the number of tickets for each one that they need.
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