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Confirmation email

Posted: January 30, 2019 at 8:38 am

Krista Vigorito

January 30, 2019 at 8:38 am

I did not receive the Event Registration Details email confirmation to myself for one of my events today. can you check to see what is the issue? I need to see these emails for various reasons so i need this fixed asap please. the email didn’t even generate when i check the WP mail log.

the event in question is:

Can you login to my account to see if something is not setup correctly?

thank you


  • Support Staff

January 30, 2019 at 1:35 pm

Hi there,

We don’t have any access to your site as EE is installed on your server, not ours and for us to log in and work directly on your site we would usually require a support token.

However, we can help troubleshoot this here on the forums.

You mentioned the email wasn’t shown in the mail log, can you see it in Event Espresso -> Messages -> Message activity?

Did the registrant receive the emails and just you (as the event admin) not? Or was no email sent at all?

The support post ‘Confirmation email’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 6 months, 3 weeks ago ago

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