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Confirm Registration Form (Page 2) and Payment Page is not Visible

Posted: July 19, 2012 at 5:02 pm


July 19, 2012 at 5:02 pm

My Confirm Registration Form and the Payment Page Attendee Message stating “Your registration is not complete until payment is received.” is not visible.

It is confusing my Attendees, please help me correct this?

Secondly, how do I add custom messages on the Confirmation Page and the Payment Page?


  • Support Staff

July 20, 2012 at 8:11 am

Can you provide a link to the registration page so we can take a look? Send a link via our contact form (admin access is not needed in this instance)

Select the “I am sending login info as requested” department form.

Custom messages can be added to the confirmation_display.php template file for the confirmation page and to payment_page.php for the Payment page.


  • Support Staff

July 20, 2012 at 11:06 am

There are theme styles overriding the Event Espresso themeroller styles where the background color is getting set as white, making it difficult/impossible to read the white text.

Here is some CSS that should override this. Add to the end of the theme’s stylesheet or download/install the my custom CSS plugin and paste it in the my custom css interface:

/* fixes tables */
#content table.event-display-tables th {
padding: 0 0 0 5px;
background: #285C00;
text-shadow: none;

#content table.event-display-tables td {
background: #285C00;
text-shadow: none;

/* fixes payment instructions */
#content p.instruct {


July 20, 2012 at 2:45 pm

Josh thank you the custom CSS code worked to change the font color to black on confirmation page and payment page, which is more visible. However, on the Thank You Page, after payment, the same problem is occurring, where there are certain boxes that are not visible.

Secondly, I can’t find the confirmation_display.php template file and payment_page.php to add custom messages.

The system is confusing because no matter whether payment is received or not it gives a Thank you message. We’d like to explain to our attendees to verify payment on payment page.


  • Support Staff

July 20, 2012 at 3:10 pm

You might need to add some additional style rules to change the background colors on the thank you page. Try adding something like this (adapted from the above CSS):

#content .event-data-display td {
background: #285C00;
text-shadow: none;

Is it the words “Thank You” at the top of the page that is confusing? If so change the name of the page.

The templates for the confirmation page are located in the /templates directory of the event-espresso plugin.
These can be copied over to /wp-content/uploads/espresso/templates for customization. There is more information in this guide:
Please note that if we need to make a change to a template in version of Event Espresso, you’ll need to copy this change into your custom template to stay current with the plugin.

We recommend using Diffmerge to help merge changes into custom templates.


July 20, 2012 at 4:07 pm


The CSS Code you provided took care of the problem. I changed the “Thank You” message.

I will have to review custom template options further before I go down that road.

As of now it looks like my issues are resolved. Thank you for your expertise.

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