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Confirm and go to payment page leads to a blank page

Posted: July 22, 2013 at 5:38 pm

Shayna McDonald

July 22, 2013 at 5:38 pm

I have inserted all of Event Espresso’s pages (Registration, Transactions..etc) all with the proper shortcodes. But when I try do checkout (tried it with Sandbox on and off) and click on the Confirm and go to payment page, it directs me to a blank page. However if I manually enter the url into a different window ( it brings me to the correct page on paypal.

Not sure what I might be doing wrong. Any help is much appreciated

Seth Shoultes

  • Support Staff

July 22, 2013 at 11:52 pm

Hi Shayna,

Did you manually create the required Event Espresso pages or were they created automatically? Can you make sure you are editing the pages using the “Text” view (example screenshot: to make sure there’s no additional code surrounding the shortcodes?

Shayna McDonald

July 24, 2013 at 11:47 am

The pages were automatically created. I did re-name the registration page and the permalink. Just took a look at the text view on the pages and all looks good there, no additional code surrounding the shortcodes.


  • Support Staff

July 24, 2013 at 2:54 pm

Hi Shayna,

I think this might have something to do with the way permalinks are set up. It’s throwing a 500 error when it goes to the payment page. It might be something as simple as going to the WordPress>Settings>Permalinks settings screen and saving.

It could be that the server is running low on memory too. You can try increasing the memory limit in the wp-config.php file.

You can use an [FTP client][1] and [a text editor][2] to access and add this line to the site’s wp-config.php file:
define('WP_MEMORY_LIMIT', '64M');

While you’re editing, it may help to turn on debug mode and that may help to troubleshoot if there is a PHP error being thrown when it tries to load the payment overview page.

Please refer to the [WordPress codex][3] for more info.


Shayna McDonald

July 27, 2013 at 3:13 pm

None of the suggested solutions seemed to work, so I deactivated and deleted all Event Espresso files and pages, then re-downloaded and installed new ones. Seems to work now. Thanks!

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