Support

May 28, 2019 at 4:40 pm

Hello again. It seems we are having more weird issues with EE.

I have a customer who, according to him, only added himself to the wait list.

Looking through the registrations, It seems that this customer had somehow secured a spot in our event with a quantity of 0, price 0 and total 0. Underneath it, it shows the registration again with the price and total $0.

We went ahead and cancelled this registration.

https://www.evernote.com/l/APdQdqVyCRBOnKmlbW8GG_MfnXwrEYbfP_o

Now, looking at another registration for comparison, which is correct, we see what is supposed to be showing, the registration, the quantity (1), the price and the total.

https://www.evernote.com/l/APe2_jjhtzZCn6-xItznqdNogHn0yQz7Np4

Screen shot one shows a registration where the user claims that he only signed up for the wait list and not an event.

Screen shot two shows a correct registration processed.

How can a registration get through showing 0 for price, quantity and totals and be approved?

My client is getting nervous that there seems to be a number if weird issues happening as per my other support tickets.

I hope this makes sense.

Thank you, I appreciate your time.