Support

Home Forums Event Espresso Premium "Collect the user's billing address" to enable capture of e-mail in Stripe

"Collect the user's billing address" to enable capture of e-mail in Stripe

Posted: October 19, 2017 at 1:05 am

Viewing 3 reply threads


HIL Tennis

October 19, 2017 at 1:05 am

I’m referring to the answer by @lorenzo-orlando-caum Collect the user’s billing address https://eventespresso.com/topic/ee-passing-email-for-name-in-stripe-detail/#post-209888 The problem with Stripe not capturing the registrants email address is fixed by enabling the the option “Collect the user’s billing address” in the Stripe Settings. We are not required to register the billing address of our customers, so we have not enabled this. However we would like their email address captured in Stripe. Will there be a problem with the Stripe transaction if we enable this setting in EE4 Stripe Settings and there is no billing address information available?


Tony

  • Support Staff

October 19, 2017 at 3:56 am

Hi there,

When you enable that option what happens is Stripe request the details themselves when you click the pay button, like this – http://take.ms/I8J5v

Once you enter those details it asks for card number – http://take.ms/BbVpl

So I’m assuming with the above you don’t request the billing information on the registration form, that’s actually completely separate from the Stripe checkout so makes no difference.


HIL Tennis

October 19, 2017 at 4:45 am

OK, thank’s for the prompt reply Tony!


Tony

  • Support Staff

October 19, 2017 at 5:06 am

You’re most welcome.

If you have any further questions just let us know 🙂

Viewing 3 reply threads

The support post ‘"Collect the user's billing address" to enable capture of e-mail in Stripe’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso