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randyrandy
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November 17, 2017 at 1:32 pm
When clicking on the Create Ticket button in the Event page, I get several errors on my console. Any idea what can be the issue? Is there an email address that I can send a screenshot of the console to?
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Tony
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November 17, 2017 at 2:01 pm
For screenshots you need to host the image and post a link, see:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
The errors in the console will be from a theme or plugin conflict, either one is likely loading assets on the EE event editor that it shouldn’t be which then cause an error and prevent EE’s JS from running when you click the button.
To narrow down the cause you can follow the steps here:
https://eventespresso.com/wiki/troubleshooting-checklist/
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Josh
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November 17, 2017 at 2:02 pm
Hi Randy,
There’s actually a simple way to troubleshoot this by following this guide:
https://eventespresso.com/wiki/troubleshooting-checklist/
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randyrandy
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November 17, 2017 at 2:34 pm
Thanks for the help. Here is a screenshot of the console: https://imgur.com/a/mSOsk
I was able to remove the line that loaded jQuery Migrate from the /wp-includes/script-loader.php by commenting out the line below:
$scripts->add( ‘jquery-migrate’, “/wp-includes/js/jquery/jquery-migrate$suffix.js”, array(), ‘1.4.1’;
When I do that, I have no errors on my console but the Create Ticket button still won’t work.
I am still researching this but I feel like it’s a JavaScript issue. Any ideas what might be happening?
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Josh
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November 17, 2017 at 2:42 pm
A theme or another plugin is doing something that results in a JavaScript conflict on that page.
The way forward will be to identify the plugin (or theme function) by temporarily deactivating all other plugins and temporarily switching to another theme. Once the cause is narrowed down some code can be put together to prevent that other plugin or theme’s script from loading on the event editor page.
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randyrandy
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November 17, 2017 at 2:49 pm
Thank you. I deactivated a few plugins and it’s working now. I appreciate how fast you guys provide support! 🙂
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randyrandy
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November 17, 2017 at 2:53 pm
Although I am still getting the console errors, the plugin that prevented the button from adding tickets was ‘Simple Image Sizes’.
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Josh
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November 17, 2017 at 2:58 pm
You might try deactivating more plugins / switch themes to avoid those console errors.
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