Posted: November 22, 2021 at 8:58 am
Hi! This problem was reported by a registrant today. When they click on the “Add to Event Cart” button, it goes to “This page doesn’t seem to exist. It looks like the link pointing here was faulty. Maybe try searching?”
The page you’ve linked to has been created using Elementor and I assume uses the
You’re using the Multi Event Registration add-on so what should happen when you submit tickets is an ajax request is sent to submit your tickets, this would show a ‘cog’ icon on the screen and then am modal showing your cart.
So first something like this: https://monosnap.com/file/nDsiAf0oHfiquSScKxzYOqBLty8O31
Then something like this:
On your custom page the assets for the multi-event registration add-on aren’t loading (because it’s using a page builder EE can’t “see” its shortcode usage and doesn’t know to load its assets) so when the ticket is submitted, it submits to the page itself and goes directly to the event. For me, that loads your event rather than a 404.
If I remove your custom CSS to hide all of the Event details on the default EE event output, here: https://www.applyebp.com/events/the-engaged-child-online-fall-2021/
The ticket submission works as expected there (that’s where the above 2 screenshots are from).
Can you temporarily disable the EE4 multi-event registration add-on and see if the ticket selection works from your custom page?
Note – just to explain the difference in behaviour the ‘Add Event Cart’ triggers the ajax request to add tickets to the cart, without the ajax it does it’s best to try and figure out what the request is trying to do. The ‘View event cart’ directs the browser to the checkout page so that’s like visiting another page and should always work.
Thank you! Removing multi worked. It’s ok for our needs as rarely do we have multiple event registrations at the same time.