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Click on Event in Calendar – No Registration Form is Displayed

Posted: October 11, 2012 at 9:36 am


Rob Reese

October 11, 2012 at 9:36 am

Ran the requirements check – we pass with flying colors.
Tried disabling all plugins with the exception of EventEspresso – no luck.
Disabled our theme (reverting to the default wordpress theme) as well as leaving all plugins disabled – no luck.
Finally, put permalinks back to default with all of the above still in place (default theme / no other plugins) – no luck.
I have no idea why Event Espresso is not working; however, it is becoming very, very frustrating!
Please Help!!!

Just so you can test yourself, the website is:
http://bike.bgcn.org
The signup link is:
http://bike.bgcn.org/volunteer-sign-up/

Please advise.


Josh

  • Support Staff

October 11, 2012 at 9:51 am

Hi Rob,

Can you open up this page in the editor:
http://bike.bgcn.org/event-registration/

and verify that the [ESPRESSO_EVENTS] shortcode in entered on the page?


Rob Reese

October 11, 2012 at 9:59 am

It is indeed there.
Checked that and all the other pages to be sure the short codes are there as well – they are.
I also went into event espresso’s settings and made sure the correct pages are assigned – they were.


Rob Reese

October 11, 2012 at 10:31 am

Can someone please help with this?
I am available by phone at 856.313.3865

Thanks!


Josh

  • Support Staff

October 11, 2012 at 11:00 am

Hi Rob,

I have a copy of the same theme running on a locally served site and when I compare the version of the event-registration page on my site is displaying the registration form. The difference I’m seeing between your site and the other one is there are several divs missing on the registration page on your site. Everything between the #masthead div and the #footer div isn’t being loaded on this one page.

Two things that may help troubleshoot this:

1) You could try enabling wp-debug and we might see a php error there where this content should be.

2) You could create a simplified page template that only loads the content of the page. You can download a copy here and upload it to the theme folder. Then switch the event-registration page to use this new test page template. This will eliminate 90% of the code that executes on a normal page and only load the content of the page, so it may help narrow down the issue.

I’m pretty sure we can help you get this sorted via the forums, but if you’d prefer to work this out live via the phone or skype, we require the purchase of a premium support token.

  • This reply was modified 11 years, 8 months ago by  Josh. Reason: fixes links


Rob Reese

October 11, 2012 at 11:03 am

I will attempt to troubleshoot using the information you provided above and will report back with what I have found shortly.

Thanks for the response – much appreciated.


Rob Reese

October 11, 2012 at 1:04 pm

I have turned on wp_debug.
I’m going to leave it on for hte duration of our troubleshooting.
At this point, I’ve also installed the test-page.php template.
I have assigned that testpage template to the event registration page.
I load the page and still see the same results.
Please give it a try using the same URLs as were provided above.


Jonathan Wilson

October 11, 2012 at 1:17 pm

Rob,

Something else you can try is deactivating all plugins except Event Espresso, then activating each one individually, testing after each reactivation.


Rob Reese

October 11, 2012 at 1:57 pm

I have disabled all plugins on our word press platform and we are still getting a blank page. Please use the URLs above to see the result.
I am leaving them disabled until this is resolved.


Josh

  • Support Staff

October 11, 2012 at 2:50 pm

Hi Rob,

Is this part of a multi-site installation where there are plugins that are network activated?

Also, this page:
http://bike.bgcn.org/event-registration/
shouldn’t have any images or scripts loading up on it if it’s using the test page template. Can you verify that this page is using the test page template?


Rob Reese

October 11, 2012 at 3:01 pm

Ok – extremely odd – what I did was I decided to make a new Event Registration page. I called it “Event Reg” – I then went and added the shortcode. I went into Event Espresso and I repointed it to “Event Reg” – I assigned the basic template to “Event Reg” – Suddenly, the registration form was available. I’ve since deleted the original “Event Registration” page that was created by event espresso and have renamed the “Event Reg” to the full worded title and all seems to be fine now. There must have been a corruption in that page or something – no idea what. What a great deal of work just to figure out the page is corrupt! I will report back if I have any further issues. Thanks!


Jonathan Wilson

October 11, 2012 at 3:40 pm

Hmm Interesting. Thank you for letting us know!

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