Support

Home Forums Event Espresso Premium Clean up Old Messages – Not there

Clean up Old Messages – Not there

Posted: February 1, 2019 at 10:48 am


dassaultfalcon

February 1, 2019 at 10:48 am

Hello !

I have Event Espresso – Version 4.9.63.p

I was searching around, and looks like there should be a Clean up Old Messages under Messages->Settings .. But I do not see anything there. Not sure what the issue is ??

Thanks,
Amit


dassaultfalcon

February 1, 2019 at 12:03 pm

More Info –

We have a multisite wordpress, and EE is not the main website. As per my previous conversation with Josh, the license-key is put into the main website.

And, I DO see the clean up Old messages on the Main website, but not under the EE website. And I set the one under main website to delete everything older than 3 months, but it does not seem to be working. All the messages are still there.

Would it harm something if I manually delete the records from wp_2_esp_messages from mysql ?

Thanks,
Amit


Josh

  • Support Staff

February 1, 2019 at 12:26 pm

Hi Amit,

After you make the settings change it will require some time before the messages will be removed because the old message clean up will happen as a scheduled task. You could end up doing some harm if you go in and start deleting rows from the database.


dassaultfalcon

February 4, 2019 at 5:36 am

Hi Josh,

So it looks like the cleanup has not happened yet. I set up the “cleanup” to 3 months or older on Friday morning, on the “main wordpress site” where this option is available.

But nothing has been deleted. I see all the messages still there in my “actual wordpress site” .. ??

Thanks,
Amit


Tony

  • Support Staff

February 4, 2019 at 9:49 am

You have messages in the queue that are older than 3 months, right? (Just checking as it sounds like you do)

If you add a plugin such as WP Control and then go to Tools -> Cron events.

Look for ‘AHEE__EE_Messages_Scheduler__cleanup’, what does it show for ‘last run’?

  • This reply was modified 6 months, 3 weeks ago by  Tony.


dassaultfalcon

February 4, 2019 at 10:41 am

LOL ! Yes, I do have messages that are older than 3 months ..

I installed the plugin. It didn’t show any ‘last run’ column. However, I tried to do a “Run Now” and that didn’t seem to delete anything ..


Tony

  • Support Staff

February 4, 2019 at 10:59 am

I installed the plugin. It didn’t show any ‘last run’ column.

Which means the cron hasn’t run.

However, I tried to do a “Run Now” and that didn’t seem to delete anything ..

Did the ‘last run’ column update after you clicked that?


dassaultfalcon

February 4, 2019 at 11:09 am

There is no Last Run column, but there is a next run column, and here is the entire row –

AHEE__EE_Messages_Scheduler__cleanup None

EE_Messages_Scheduler::cleanup()

2019-02-05 00:00:00 (5 hours 56 minutes) Once Daily


Josh

  • Support Staff

February 4, 2019 at 2:46 pm

When you click the “Run Now” link for AHEE__EE_Messages_Scheduler__cleanup, that should delete every message from before 3 months ago. What’s the date on the oldest message logged in Event Espresso > Messages?

The support post ‘Clean up Old Messages – Not there’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 6 months, 3 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!