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consumerfocus
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March 15, 2018 at 3:33 pm
https://www.papetroleum.org/registration-checkout/?uts=1521035931&e_reg_url_link=1-84f7c352e4706671be5a80e44c98c60f&step=payment_options&revisit=1#checkout
-We have an event that is full
-People get registered automatically when they checkout a class, even if they choose pay later vs pay now
-Now that the event is full, people who chose pay later cannot get through checkout.
-An error saying “It appears that the Intro to Air Conditioning (3 day class) event that you were about to make a payment for has sold out since you first registered and/or arrived at this page. Please refresh the page and try again. If you have already made a partial payment towards this event, please contact the event administrator for a refund.”
Is this an error in how the class is set up? Any info is helpful. Thanks
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Josh
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March 15, 2018 at 7:56 pm
It sounds like you’ll need to set the “Default Registration Status” setting for the event to “Pending Payment”, then set any registrations that do not have payments to “Pending Payment” status. Then they’ll be able to pay online.
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consumerfocus
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March 16, 2018 at 7:05 am
So pending payment will still also act as though they are approved? Because that is more important i think
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Josh
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March 16, 2018 at 7:40 am
Pending Payment will not act as though they are approved.
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consumerfocus
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March 16, 2018 at 8:26 am
So then you are saying if i update the status to “Pending Payment” then the system would allow more tickets to be “sold” until the max amount have paid? So the class wouldnt sell out until the max tickets amount have all been paid for? Say a class only allows 14 people, and 14 people sign up, but only 7 of them pay, the class will still be open until 7 more people pay?
That seems like even more of a disaster than this situations.
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Josh
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March 16, 2018 at 8:57 am
No I did not say that.
In any case as it stands right now, an event that has a “sold out” status cannot allow for additional payments.
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consumerfocus
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March 16, 2018 at 9:01 am
What do you mean? So even if they were switched to pending payment they still wouldnt be able to pay because the class is sold out? Can you elaborate on how this is supposed to be set up to work then? Your short answers are no help at all.
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Josh
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March 16, 2018 at 11:32 am
So even if they were switched to pending payment they still wouldnt be able to pay because the class is sold out?
That’s correct.
Can you elaborate on how this is supposed to be set up to work then?
Generally a ticket is not reserved until payment is made. This means that someone can register, but if they do not pay at the time of registration, someone else can register and pay and they’ll reserve that spot instead.
If you need this to work differently, where folks can reserve their spot at the event without paying, one workaround that you could do is add an “Admin only ticket”. This way, the full event will not accept any new registrations when the registration limit is reached, and will technically not be sold out so those who haven’t paid yet can still pay. Here’s a link to the documentation that has information about how to set up an admin only ticket:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/#admin_only_tickets
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consumerfocus
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March 16, 2018 at 4:50 pm
But admin only would still not allow that link above to work, correct? Since the person is not an admin in the system….
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Tony
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March 19, 2018 at 6:26 am
But admin only would still not allow that link above to work, correct? Since the person is not an admin in the system….
Josh is suggesting is to add an additional ticket for admin’s only, because that ticket will never be sold out on the event the event will remain ‘open’ for payments, but the front end users cant see that payment.
So then the above link (which is a front end link for normal users), would work for their ticket.
Because your registrations are already ‘Approved’ they already apply to the sold values for the event, so another option is to increase the number of spaces available on the event (even just by one) but set the ticket selector not to display in the ‘Event Registration Settings’ section – http://take.ms/vDYz6
That way the event will be open for payment by ‘Approved’ registrations but because the ticket selector is not available no new registrations can be made.
Would that work for you?
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consumerfocus
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March 19, 2018 at 7:31 am
Can you elaborate on the admin ticket thing? I still do not understand. How does this make it so the link works for customers on the front end? They would now need a new link for the admin only event? or I would have to move everyone from the current even to the admin only event? Does the class still show as “Sold Out” on the front end?
I dont think the second option is really sufficient since our customer base will get confused if the class does not say “Sold out” and rather the ticket option just doesnt work, they will think something is wrong and ask why they cannot sign up.
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consumerfocus
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March 19, 2018 at 7:40 am
I’m also sort of confused, the pay later option is a standard EE option, is this a normal question you get? It seems like this would be how the Pay later option would work, not that someone who already went through the checkout that can be bumped out of their spot without knowing because someone paid and they haven’t yet
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Josh
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March 19, 2018 at 1:01 pm
How does this make it so the link works for customers on the front end?
Because the event will no longer be sold out. When the event is sold out, the customers on the front end can no longer pay for tickets.
They would now need a new link for the admin only event?
No.
or I would have to move everyone from the current even to the admin only event?
No.
Does the class still show as “Sold Out” on the front end?
Yes.
I’m also sort of confused, the pay later option is a standard EE option, is this a normal question you get?
No, this is not a normal question we get.
It seems like this would be how the Pay later option would work, not that someone who already went through the checkout that can be bumped out of their spot without knowing because someone paid and they haven’t yet
That’s not actually how Event Espresso works in practice, one reason being many event managers do not want to allow those who don’t pay to secure a spot at the event.
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consumerfocus
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March 20, 2018 at 8:13 am
Are you just fucking with me at this point with these ridiculous answers? Have you ever used this plugin? I just tried it out. It would work great if I was trying to manually pay everyone bills for them, not for them being able to pay their outstanding bill. If a class is admin only, then users cannot even see the ticket on the front end. So how in the world is the link supposed to work, if they cant even check out? You have to be an admin to checkout on classes with this.
What the hell is the point of the pay later function then?! I would, never in a million years assume that if i went through a form, and chose pay later, that i could then be bumped out of my spot, basically telling me that what i did was useless…
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Josh
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March 20, 2018 at 8:40 am
Are you just f*****g with me at this point with these ridiculous answers?
No. I’m here to help you.
Have you ever used this plugin?
Yes.
I just tried it out. It would work great if I was trying to manually pay everyone bills for them, not for them being able to pay their outstanding bill. If a class is admin only, then users cannot even see the ticket on the front end. So how in the world is the link supposed to work, if they cant even check out?
The way it’s supposed to work is you add the admin only ticket in addition to the regular tickets.
You have to be an admin to checkout on classes with this.
You don’t have to be an admin to checkout with the non-admin tickets.
What the hell is the point of the pay later function then?! I would, never in a million years assume that if i went through a form, and chose pay later, that i could then be bumped out of my spot, basically telling me that what i did was useless…
Other users of the plugin disagree, where they require payment to reserve a spot. So Event Espresso makes it possible to work with either scenario.
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