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Christine Doyle
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September 25, 2013 at 11:15 pm
What is the protocol for changing a ticket after a customer has purchased a different priced item?
For example: A customer buys a “Friday Only” pass. They now want to upgrade it to a “full weekend pass”. I dont see a mechanism for them to do this on their own. If they were to email my registration manager and ask for an upgrade, how would we do this on the backend, and then collect payment for the amount they owe (e.g. higher end ticket, minus the amount they already paid)?
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Josh
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September 26, 2013 at 8:45 am
Hi Ole,
The attendee re=assignment add-on can be used to move the registration from one event to another one:
https://eventespresso.com/wiki/attendee-re-assignment-addon/
To collect payment you can change the amount owed in the admin (Using the Update Price box in the “Edit Attendee Data” screen and send a payment reminder via the “Edit Attendee Payment Record” screen.
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Christine Doyle
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September 26, 2013 at 11:47 am
The problem is we are not changing their event. Our event is a multiday event that someone can buy a ticket for one day, or for the full event. The ticket we are changing is within the same event. So we have several different ticket options within only our Convolution event. This includes a standard ticket for the base price, a ticket option for Friday, Saturday and Sunday only, in addition to upgraded tickets (for the full weekend as well,) called Contributor and Patron. Attendees have a tendency to purchase a Friday only ticket for 20$. Once they actually attend friday and see how much fun it is, they come to our registration desk and ask to convert their Friday only ticket to include the entire weekend option. This means they have already paid $20 and we need to somehow show that they purchased the one day and then upgraded their registration. In other words, moving them between events will result in a separate attendee list for each day, for the whole weekend, AND for each upper tier of restration – Resulting in having the same event listed 5 times on our site.
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Christine Doyle
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September 26, 2013 at 11:49 am
You can see our test site with this issue here: http://sandbox.con-volution.com/event-registration/?ee=2
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Josh
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September 26, 2013 at 12:03 pm
When you go in to the Edit Attendee Data screen there is a “Price Option” selector that will let you change the price option. That will automatically change the price so if they’ve paid you may need to manually deduct the already paid price under the “Ticket Prices” column.
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