Support

July 21, 2017 at 4:47 am

Hi Derek,

Each section has specific shortcodes available to it, you can click on the icon to view the shortcodes available in each section – http://take.ms/UU4Ww8

(Clicking on a shortcode inserts it into the section your are on)

You probably want to add the above shortcodes to the ‘EVENT_LIST’ section, however in there you should already have ‘[RECIPIENT_QUESTION_LIST]’ which lists all of the questions assigned to a registration anyway. The above allow you to pull specific answers in places you need them.

Can you link me to an event I can run a test registration on to view your setup? I’ll provide some details of you can set up the messages then.

July 24, 2017 at 4:33 am

Rather than me asking multiple back and forth questions, can I take a quick look at the message template in the admin?

If so you can send login detail using this form:

https://eventespresso.com/send-login-details/

July 26, 2017 at 3:37 am

My apologies for the delay.

Firstly I’ll address this:

I don’t see ‘[RECIPIENT_QUESTION_LIST]’ on the list of available shortcodes in the ‘EVENT_LIST’ section.

Sounds like you are looking at the Event Admin then, so do you want these answers to show only on the email send to the admin, the user, or both?

For working with message contexts see:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

The default message template that is sent to the registrant has been edited and the [QUESTION_LIST] section has been set to nothing – http://take.ms/3o3hI

What that means is when the [RECIPIENT_QUESTION_LIST] shortcode (which is just QUESTION_LIST but specifically for the current recipient of the email) is used on the registrant email, it does nothing – http://take.ms/GyFDq

Adding this:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

To the QUESTION_LIST section will then show all of the questions asked on the registration form for each registrant and there answers.

The event admin context has a little more to do to get the questions/answers listed, so before doing going into details do you actually want those details on the admin email?

July 28, 2017 at 8:06 am

Hi Derek,

Instead of:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

You do this:
<li><strong>[QUESTION]: [ANSWER]</li>

July 28, 2017 at 9:50 am

but it doesn’t work

Maybe you can explain what you mean by “it doesn’t work”? Does the page throw an error when you try to save the message type? Did you try adding the shortcode to a section of the template that supports the shortcode? Only some sections of some message types support the
[RECIPIENT_ANSWER_*] shortcode, so if you try to input the shortcode in a section that can’t parse the shortcode, then you’ll get an error. Before you add the shortcode to a section, you can check to see if the shortcode can be added to the section by clicking on the icon that’s over to the right.

July 28, 2017 at 11:28 am

Hi Derek,

May I ask, which message context are you working with (primary registrant or registrant)? The Primary Registrant template would be the logical choice if you’re going to send the email to the parent. Also, which section are you putting the [RECIPIENT_ANSWER_*] into?

July 28, 2017 at 5:42 pm

Within messages, you can have a Recipient (the person the message is intended for), registrations (the registrations created within EE from tickets), tickets, (the actual ticket object used during a registration), attendees (which will usually be an array of registrations) and many more, all closely related to each other.

The reason you had problems with the TICKET_LIST section is its pulling all of the tickets used, and then applying the [RECIPIENT_ANSWER_*] shortcode to them to pull the details. In your setup, the recipient is the same for all of your tickets as you only collect Personal info for the Primary Registrant.

So you have 3,4,5,10+ tickets with that setup you only have a single recipinet for the message as you only have one email address.

What you need is the ATTENDEE_LIST section, that loops over each attendee (registration) and outputs the details you set in the section for each specific registration you created.

Try this and see if it suits, swap out the [RECIPIENT_QUESTION_LIST] in the EVENT_LIST section for [ATTENDEE_LIST]

In the ATTENDEE_LIST section add:

<li>
	Name: [ANSWER_*Child First Name] [ANSWER_*Child Last Name]
	Age: [ANSWER_*Child Age]
	Allergies: [ANSWER_*Allergies (please also indicate how servere)]
</li>

Now run another test, does that do what you need?

July 31, 2017 at 6:17 am

Hi there,

Yes using the Primary Registrant context is fine. Disabling the ‘Registrant’ context by removing the shortcode within the ‘To’ field is also fine.

So from the above it sounds like you have it working how you’re expecting but I just want to confirm if that is the case, or do you still need help?

August 1, 2017 at 5:33 am

You’re most welcome, I’m glad you have it working 🙂

Any further problems/question please do let us know.