Support

Home Forums Event Espresso Premium Checkout issues with Stripe Elements

Checkout issues with Stripe Elements

Posted: September 24, 2019 at 8:34 am


isnr

September 24, 2019 at 8:34 am

I saw another topic where Stripe legacy was causing a similar issue.

I see both the Pay now and proceed with registration buttons as active on checkout.

If you click on proceed with registration, it shows payment abandoned.

I’m using Stripe Elements.

Additionally, if you have a promo code that gives 100% off the price, upon entering the pages automatically goes to completion without any prompt, it just says registration complete.


Tony

  • Support Staff

September 24, 2019 at 8:37 am

Hi there,

I see both the Pay now and proceed with registration buttons as active on checkout.

Can you link me to an event I can use to view this?

Additionally, if you have a promo code that gives 100% off the price, upon entering the pages automatically goes to completion without any prompt, it just says registration complete.

If you add a 100% promotion on a payment options step, theres no payment option require any more so it automatically submits and continues to the thank you page.

May I ask what you prefer to happen in this situation?


Tony

  • Support Staff

September 24, 2019 at 8:41 am

Actually, I found the event on your site.

The finalize button is disabled for me – https://monosnap.com/file/DXQOXBlEWT4n9JrmIij6sD90U9oUx5

Which browser are you using?


isnr

September 24, 2019 at 8:42 am

https://neuralregen.org/registration/ in step 2.

I was hoping after the 100% coupon was applied, the proceed to registration button would be active, and when they click it, it would go to completion. Some test users were surprised at what happened and wasn’t sure if it went through.


isnr

September 24, 2019 at 8:46 am

I just tried it again! Looks to be fixed somehow!


isnr

September 24, 2019 at 8:47 am

Also, we have a $200 off promotion code. How can we calculate the surcharges after the promo code is applied? Right now it is just taking $200 off our total amount after surchages.


Tony

  • Support Staff

September 24, 2019 at 9:29 am

I was hoping after the 100% coupon was applied, the proceed to registration button would be active, and when they click it, it would go to completion. Some test users were surprised at what happened and wasn’t sure if it went through.

do you not list the registration/transaction details on the thank you page?

There should be a breakdown of the registration which would show as Approved in the above example.

Currently, I don’t think we can override the redirect but I’ll check incase I’m missing something.

Also, we have a $200 off promotion code. How can we calculate the surcharges after the promo code is applied? Right now it is just taking $200 off our total amount after surchages.

How are you adding surcharges?

The support post ‘Checkout issues with Stripe Elements’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 1 month, 3 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.