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Checkout Error Message

Posted: August 29, 2016 at 6:35 am

Viewing 6 reply threads


westonemanor

August 29, 2016 at 6:35 am

Hi,

When going onto the Registration Checkout, it says “There appears to be a problem with the form validation configuration! Please check the admin settings or contact support.”

Please let me know what is wrong.

Thanks


Seth Shoultes

  • Support Staff

August 29, 2016 at 11:26 am

Can you please post the URL of the event on your website so we can take a look?


westonemanor

August 30, 2016 at 6:39 am

Hi,

It’s westonemanor.com/events


Josh

  • Support Staff

August 30, 2016 at 8:21 am

Hi, thanks, I checked your site and what’s wrong is the jquery-validate plugin is not loading anywhere on that page. Normally Event Espresso will load that script up on the page. Has something been changed on the site lately that could affect how JavaScript files get loaded?


Josh

  • Support Staff

August 30, 2016 at 8:57 am

Actually you know what? The scripts are there, but they’re loading out of their normal order from a wp-hummingbird-cache folder. If you disable the wp-hummingbird plugin does that fix the issue for you?


westonemanor

August 30, 2016 at 10:14 am

Hi Josh,

Thanks for that. I have disabled the said plugin and it seems to be fine now.

Can you please check from your end just to make sure.

Many Thanks


Josh

  • Support Staff

August 30, 2016 at 10:39 am

It looks fine from my end now.

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