Support

Home Forums Translations Check out process broken – help!

Check out process broken – help!

Posted: August 28, 2012 at 8:03 pm


Jason Allen

August 28, 2012 at 8:03 pm

Hi All –
This was working before, but something happened to stop it from working. When you check out, it sends you back to the registration page every time, without going to the paypal page (as it did before.) Paypal is still setup, I haven’t changed that.
Example: http://slamacademy.com/event-registration/
Try to register for the first 2 things – the first one should take you to the checkout page, and the second one takes you to a detail page, but if you register from there you go right back to the registration page.
Like I said, it was working, and now it isn’t. Help!


Jonathan Wilson

August 28, 2012 at 9:15 pm

I checked it out. That’s off. Have you changed anything as far as your specific event setups are concerned?


Jason Allen

August 28, 2012 at 9:27 pm

Thanks Jwilson – No, I haven’t. The only thing I’ve been messing with is the “Alternative Registration Page”. But if you register for the first thing on my main registration page, I took it off. It’s still on the second one. But the first one (Ableton 3) has that field empty. I don’t think I did anything else weird.
They are all setup as recurring events. Could that be an issue?
(Now that I think about it, I think the only paypal test I did before was with a non-recurring event.)


Jonathan Wilson

August 28, 2012 at 9:39 pm

Did you change the main registration page shortcode? If it’s not [ESPRESSO_EVENTS], this could cause problems.


Jason Allen

August 28, 2012 at 11:23 pm

Ahh! I did. I changed it to:
[EVENT_ESPRESSO_CATEGORY event_category_id=”class”]
I need to show events in that list that are only in the category “class”. Is there another way to do it that might fix this problem?
Thanks a bunch!


Jason Allen

August 28, 2012 at 11:26 pm

Ok, that changing it back to just [ESPRESSO_EVENTS] seems to fix the problem. However, now I’m a step back in needing to show just one type of event on that page.
This didn’t work: [ESPRESSO_EVENTS event_category_id=”class”]
(It works, but seems to ignore the event_category stuff).

Any ideas here?
Thanks!


Chris Reynolds

  • Support Staff

August 29, 2012 at 10:28 am

ESPRESSO_EVENTS does not have any parameters. It is used to display an event list AND also process registration. But it does not have to be your main event list. There are other shortcodes ([EVENT_LIST], [EVENT_ESPRESSO_CATEGORY], others) that can be used instead, and you just hide the ESPRESSO_EVENTS page from the navigation. You can’t get rid of the ESPRESSO_EVENTS page, but that doesn’t mean you need to use it to display your events. Does that make sense?


Jason Allen

August 29, 2012 at 11:39 am

Yup – Thats what I thought, and ended up trying. It all seems to be working the way I want now.
Thanks for your help!

The support post ‘Check out process broken – help!’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Status: closed

Updated by  Jason Allen 8 years, 5 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!