Support

March 20, 2014 at 9:57 am

Since there is no option to pay at day of event by cash, I had to edit the ‘check’ code to have ‘cash’ in it. The way it works in general does not work well. I have a very unhappy client: After you click ‘Confirm…” it give you a confirmation number but then still has the payment option below….they get confused…

No – it really doesn’t work fine because it is CONFUSING. I just attempted to sign up for my Cherry Blossom class and when I go to register is says
registration is NOT complete until payment is received. Then there is a SEPARATE section that says “Offline Payment Options” – with the box for pay when you arrive. THIS IS NOT clear and the whole “OFFLINE Payment Option” doesn’t make sense when you are ONLINE making a reservation. I would like for it to only say: Pay with CASH OR Debit/Credit card when you arrive to class.

My competitor makes people who pay cash come to studio BEFORE the event and pay. This is NOT popular and I do not want to do this and the way it says
“Pay with cash or credit card DAY of class” will lead people to believe they have to do it BEFORE they arrive to the class.

WHEN I clicked “Pay when you arrive” box, it takes me to a window thatbasically repeats the window before…including the “Offline Payment Options” and the Pay when you arrive box! The little tab at top of web address says “Thank You” but the PAGE needs to say THANK YOU for registering and it should not look like the previous page or have that Offline Payment Option section AT ALL. It could just
say the basic:
THANK YOU for registering for this event at Masterpiece Mixers Paint and Party of Naples.
“Basic info: Name, Email, Phone, Time/Date of Event, Number of reservations”

And then a reminder that payment is DUE at time of event and can be either cash or debit/Credit.

When I made the first test I received 4 emails from Website advising me of the reservation and SIX (6!!!) to my personal email address as if I was client.