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Chase Paymentech Orbital making changes July, 2024

Posted: July 10, 2024 at 2:39 pm

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channingstrom

July 10, 2024 at 2:39 pm

Is EE aware of these changes? Do Chase’s changes require the EE Chase add on to be updated?
Note from Chase:
2024 Move to New Data Center and Additional Requirements

J.P. Morgan is continually improving products and services provided to clients. As part of its modernization agenda, the firm is transitioning to new Data Centers providing superior performance, increased security, and better overall service reliability.

This migration will change underlying IP addresses and the certificate for URLs being moved. URL names will stay the same.

VAR migrations start July 22, 2024, and production starts August 5, 2024.
Potential service disruptions could occur as soon as August 5th, 2024 for production.
Take immediate action now to avoid interruptions:

If you hard code IP addresses

Add the new IP addresses to your allow list and keep the old IPs until after the migration. Note: Add the complete set of 3 IPs corresponding to the URL listed in the table below.

If you cache IP addresses

Add the new IP addresses and keep the old IPs until after the migration. Recycle servers. Note: Add the complete set of 3 IPs corresponding to the URL listed in the table below.

If you use Certificate Pinning

Upload the new certificate as outlined in the Connectivity Solutions section of the Developer Center.

If you use NetConnect Keep Alive URLs

Ensure your cookie size capacity can support a minimum of 1,000 bytes for the following URLs:

netconnectka1.chasepaymentech.com
netconnectka2.chasepaymentech.com
netconnectka1.paymentech.net
netconnectka2.paymentech.net
Entrust Root Certificate
If a third party or integrator provided your POS terminal or e-commerce solution

Contact them immediately to make sure the appropriate Entrust Root Certificate Authority-G2 (Serial # ‎4a 53 8c 28) is installed in your trust store before 9/1/2024.

If you received your POS terminal or e-commerce solution from your Corporate or Franchisor Head Office

Expect a call to discuss the appropriate steps to update your software, if necessary.

If you use your own application to accept payments

Access the Developer Center where you can review detailed information on the new certificates and make any appropriate updates to your current solution.

We’re here to help

If you have any questions or need further assistance, please contact our Help Desk.

For US and Canada

Email Merchant.Support@chase.com
US 1-888-886-8869
CAN 1-800-265-5158


channingstrom

July 10, 2024 at 2:41 pm

Is EE aware of changes? Do Chase’s changes require the EE Chase add on to be updated?
Note from Chase:
2024 Move to New Data Center and Additional Requirements

J.P. Morgan is continually improving products and services provided to clients. As part of its modernization agenda, the firm is transitioning to new Data Centers providing superior performance, increased security, and better overall service reliability.

This migration will change underlying IP addresses and the certificate for URLs being moved. URL names will stay the same.

VAR migrations start July 22, 2024, and production starts August 5, 2024.
Potential service disruptions could occur as soon as August 5th, 2024 for production.
Take immediate action now to avoid interruptions:

If you hard code IP addresses

Add the new IP addresses to your allow list and keep the old IPs until after the migration. Note: Add the complete set of 3 IPs corresponding to the URL listed in the table below.

If you cache IP addresses

Add the new IP addresses and keep the old IPs until after the migration. Recycle servers. Note: Add the complete set of 3 IPs corresponding to the URL listed in the table below.

If you use Certificate Pinning

Upload the new certificate as outlined in the Connectivity Solutions section of the Developer Center.

If you use NetConnect Keep Alive URLs

Ensure your cookie size capacity can support a minimum of 1,000 bytes for the following URLs:

netconnectka1.chasepaymentech.com
netconnectka2.chasepaymentech.com
netconnectka1.paymentech.net
netconnectka2.paymentech.net
Entrust Root Certificate
If a third party or integrator provided your POS terminal or e-commerce solution

Contact them immediately to make sure the appropriate Entrust Root Certificate Authority-G2 (Serial # ‎4a 53 8c 28) is installed in your trust store before 9/1/2024.

If you received your POS terminal or e-commerce solution from your Corporate or Franchisor Head Office

Expect a call to discuss the appropriate steps to update your software, if necessary.

If you use your own application to accept payments

Access the Developer Center where you can review detailed information on the new certificates and make any appropriate updates to your current solution.

We’re here to help

If you have any questions or need further assistance, please contact our Help Desk.

For US and Canada

Email Merchant.Support@chase.com
US 1-888-886-8869
CAN 1-800-265-5158


Rio

  • Support Staff

July 10, 2024 at 10:09 pm

Thank you, I will forward this to our tEEm for review and confirmation.

thanks again for reporting this.

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