|
247sobriety
|
October 31, 2017 at 2:24 pm
I have signed up for a Chase Paymentech account with Chase. My Chase contact has provided me with a Merchant ID, Username, and Password, but has no idea what a BIN or a Terminal ID is. He also provided login information/registration for Authorize.net. So, many questions:
1. Do I need Authorize.net to use the Chase Paymentech Orbital plugin?
2. Where do I get/who provides the BIN and Terminal ID?
3. Is there a Chase service other than Paymentech I need to setup?
|
|
Josh
|
October 31, 2017 at 2:47 pm
Hi Jim,
1. Do I need Authorize.net to use the Chase Paymentech Orbital plugin?
No.
2. Where do I get/who provides the BIN and Terminal ID?
Chase provides those. Maybe this information will help clarify things for your contact at Chase:
Merchant Terminal ID assigned by Chase Paymentech:
All Salem Terminal IDs at present must be ‘001’. PNS
Terminal ID’s can be from ‘001’ – ‘999’. Most are ‘001’.
Orbital Platform: select BIN Number: 000001 or BIN Number: 00002 (this corresponds to the Chase Tampa or Salem systems)
3. Is there a Chase service other than Paymentech I need to setup?
I’m not aware of anything else you need to set up.
|
|
247sobriety
|
November 1, 2017 at 7:53 am
Josh,
I’m having difficulty getting this setup properly. I’m going to have a call with Chase to review. Is there any chance I could get someone at EE to be available for the call as well?
|
|
Josh
|
November 1, 2017 at 7:58 am
Hi Jim,
We’re actually not available for phone support, and to be honest, this isn’t the type of issue we can work out over a phone call.
|
|
247sobriety
|
November 1, 2017 at 9:00 am
Josh,
I spoke to Chase and it appears that they set us up with Authorize.net instead of the Orbital gateway. So that should help. I don’t know if EE has seen similar support issues, but it may make sense to add a sentence or two to the getting setup section indicating the user should specify the need to use Orbital (and not Authorize.net) when working with Chase.
Also EE is great and keep up the good work!
-Jim
|
|
Josh
|
November 1, 2017 at 9:11 am
Thanks I’ll be sure to add some notes about Orbital vs. Authnet there in the documentation.
|
|
247sobriety
|
November 15, 2017 at 10:57 am
Josh,
Chase Orbital is asking if Event Espresso has been certified by Orbital Gateway through Chase Payment Tech. That is necessary for them to provide a Connection Login and Password. There is no listing at Chase Orbital for Event Espresso. This is preventing me from setting up Event Espresso for credit card processing. I would need the name of the entity that is certified and/or a copy of the certification.
|
|
Josh
|
November 15, 2017 at 11:33 am
Hi Jim,
WordPress / Event Espresso have not been pre-certified for use with the Chase Orbital Gateway. That means each merchant is required to complete their certification process. The developer of the Chase Orbital Gateway offers a Chase Paymentech Certification Service via his website:
https://www.pluginideas.com/downloads/chase-paymentech-certification-service/
|
|
247sobriety
|
November 15, 2017 at 12:59 pm
Josh,
Why isn’t the need for certification indicated anywhere on the event espresso website or the product itself? There’s no mention of it. That seems deceptive to me. Do you have any customers actually using the Chase Orbital plugin?
|
|
Josh
|
November 15, 2017 at 1:10 pm
It may have been a mistaken assumption that Chase would make it clear that certification was required on the part of the merchant, or it was an oversight. No intent to be deceptive on the part of the developer of the gateway (Routy Development), Chase, or Event Espresso staff.
The one customer that I’m aware of that’s using Chase Paymentech Orbital worked with Routy Development (linked to above) to get their site certified.
|
|
247sobriety
|
November 16, 2017 at 8:42 am
Josh,
Now my company is seriously behind the 8-ball to get a payment method setup. Any alternatives to Chase Orbital that can be setup in a couple days? For example, Stripe?
|
|
Josh
|
November 16, 2017 at 8:46 am
Stripe is recommended and you can download the Stripe add-on from your account page. You can get a Stripe account and get set up within minutes.
|
|
247sobriety
|
November 17, 2017 at 8:50 am
I got stripe up and running in about 4 hours. Works great!
Recommend stripe 100%. Very happy.
Now, I would never be so crass or condescending as to offer unsolicited advice to someone on how to run their business, but here’s some unsolicited advice on how to run your business:
Either add a lot more information to the Orbital plugin re: certification, what to tell Chase you need, length of time Chase needs to get it up and running, etc, or consider not offering it as an option. Event Espresso has been super easy to use/configure otherwise.
|
|
Josh
|
November 17, 2017 at 9:08 am
Thanks for the feedback. Would you consider what’s on the product page and wiki page sufficient or not sufficient?
https://eventespresso.com/product/eea-chase-paymentech-payment-gateway/
https://eventespresso.com/wiki/chase-paymentech-payment-gateway/
|
