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Charging Additional Amounts using Quickbooks

Posted: February 14, 2020 at 4:58 pm


SanMateoCPRClasses

February 14, 2020 at 4:58 pm

Hi, we are using EE4 and the Quickbooks Payment plugin. Occasionally we have to charge an attendee an additional amount beyond the class charges they have already paid, due to for example, them forgetting a manual. Not sure how to do this, and wondering if you have any suggestions?


Tony

  • Support Staff

February 17, 2020 at 6:40 am

Hi there,

Do you provide those options in the event normally?

For example, do you have a ticket with ‘Class only’ ($10) and then another ‘Class + Manual’ ($20)?

If so you can ‘move’ the registration from the class only ticket to the class + manual ticket using the Attendee mover add-on, the $10 they paid for the original ticket will still apply and they’ll have $10 remaining at its not a $20 ticket (obviously my numbers are simply made up here).


SanMateoCPRClasses

February 17, 2020 at 10:51 am

We don’t have the two ticket options now. By the time they get to class and realize they forgot their manual, they will have already paid for the class – if we were to use your suggestion and move them to the “class + manual” ticket, would their previous payment be reflected and only the differential ready to charge?


Tony

  • Support Staff

February 17, 2020 at 12:41 pm

Yes, the original payment would apply towards the new transaction if you use the attendee mover add-on.

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Updated by  Tony 1 month, 2 weeks ago ago

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