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Changing the Ticket limit number

Posted: January 2, 2020 at 4:21 pm


bksiyengar

January 2, 2020 at 4:21 pm

HI there,
I wanted to test out the wait list add on and created an event with a limit of 2 tickets. I then “bought” the two tickets, saw the waitlist button and filled that up.
All is fine so far.

Now, in the back end, I wanted to open up more tickets and thought I could just change the limit. I can’t for the life of me figure this out.
I changed the limit 5 – 10 times, saved as draft, published, unpublished and I can’t get rid of the sold out message.

Surely there must be a way to increase the number of tickets once an event is active?


Josh

  • Support Staff

January 2, 2020 at 4:28 pm

Hi,

It’s important to check both the Datetime registration limit (it’s labeled “Reg Limit” in the Datetime editor table), and then also check the Ticket’s Qty (quantity) field. What may have happened is if the ticket Qty field was 2, then the reg limit field will automatically get set to 2. Then if you change the Qty field later, the datetime reg limit field would stay at 2 because Event Espresso allows for multiple ticket options for each datetime.


bksiyengar

January 2, 2020 at 4:45 pm

Thanks Josh,

I updated both numbers and now it works. Not sure I understand the logic, but never mind. With regards to the wait list, I was under the impression, that once a spot would open, the first person on the wait list would be emailed. I guess that’s not quite how it works. It’s more of a manual thing?


Tony

  • Support Staff

January 3, 2020 at 4:03 am

Hi there,

On the event do you have ‘Auto Promot Registrants’ set to Yes?

The Waitlist registrations should be auto promoted based on their Reg ID in ascending order if you have that setting set to Yes in your event settings and do not have any ‘Manually Controlled Spaces’ (which take priority over auto-promotion) waiting.

For example, if your Event Wait list settings look like this – https://monosnap.com/file/Sc5qfdgTyBS5KBSzuzttJCpJe7b1g8

Waitlist registrations should be automatically promoted for you.

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Status: closed

Updated by  Tony 7 months ago ago

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