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The Big Freeze
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April 27, 2016 at 2:04 pm
I have a number of events set up so people can book into different session times throughout the day. I have a customer who has booked the wrong time, but completed registration and made payment. How do I move her to the correct time without having to refund and organise payment again, as this is not an option. Thanks
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Lorenzo Orlando Caum
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April 28, 2016 at 5:12 am
Hello,
You can cancel the registration and then manually add a registration and add the payment and they will receive a new notification about the updated registration details:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/
You would not need to refund and request a payment again unless the amount due is different.
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Lorenzo
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