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Pixel Workshop
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October 29, 2015 at 2:28 pm
We have an event with several different ticket options, you can buy individual tickets, a pair (at a discount), a table (10 tickets), or two tables. When registering, several people that bought bundled tickets put in TBD as the names of the additional attendees, and they now want to change those to an actual person’s name. However, when they do, all the TBDs change to the same name.
I see what happened here, all the TBDs went into EE as one contact, but is there any way to solve this by adding additional contacts associated with a particular registration?
Thanks,
ilana
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Josh
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October 29, 2015 at 5:16 pm
Hi ilana,
I do not think that Event Espresso 4 has a feature that allows for adding more contacts to an existing registration. I’ll have to do some checking to see if there’s a workaround. If there isn’t, I’ll register a feature request.
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Pixel Workshop
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October 30, 2015 at 10:19 am
Any guidance would be much appreciated, Josh!
Thanks,
ilana
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Josh
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October 30, 2015 at 11:13 am
I can put in a feature request that asks for a UI to create a new contact and assign an existing registration to that contact. In the meantime, it could help to prevent this from happening again if there’s a message on the reg. form page that instructs the registrant to put in unique “placeholder names”.
So for example, instead of inputting TBD for each unknown attendee, then can input TBD – person 1, TBD – person 2. This will make a new contact for each registration, so then someone can go back later and update those contacts.
You can customize the instructions that appear at the top of the registration page by using the
FHEE__registration_page_attendee_information__attendee_information_pg
filter hook.
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Pixel Workshop
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October 30, 2015 at 11:53 am
Thanks, Josh. I did do that for future registrants (I actually did in the text of the email question itself), but for existing registrations (and there are a fair amount) do I have any option other than creating a new registration for each? Even if I have to create new contacts in the database, that would be easier the re-keying all these existing registrations.
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Josh
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October 30, 2015 at 1:22 pm
The tricky part is getting the relationships correct between new contacts and existing registrations. Side note: If they would have checked the box next to the primary registrant to copy all, then you could go back and assign new contacts to the additional registrations, it will give you a create contact button.
If you’re comfortable with PHPmyadmin and make a database backup before attempting, you could try creating new contacts (they’re stored in the wp_posts table), then they can be linked to the _esp_attendee_meta table, and linked to the _esp_registration table.
So the contact’s ID is the post ID in the _posts table, and that will match the ATT_ID in the _esp_registration table.
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