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Change Ticket Type after a purchase on backend

Posted: February 24, 2018 at 8:03 am


Allen

February 24, 2018 at 8:03 am

So, I made a mistake when getting started. Trying to fix that without hassle to customers.

I run an event (tournament) that has several divisions. I am trying to allow people to register online. We need to have them assigned into the respective division, and track entries per event.

Initially, I made one ‘Event’ and created several ‘Tickets’ under that event name (Amateur Players Championship) … this seemed to be working fine – I could sort by “ticket type” and get my data.

However – once learning more about EE, and wanting to utilize more features – I see I need the data separated differently.

So, I created several ‘Events’ with overlapping times. You can see registration page here: http://superbilliardsexpo.com/events/ This allows me to keep the data sorted better and use the “Add to Cart” feature, as well as publish “Registered Player” lists, (http://superbilliardsexpo.com/registered/)

So – now is my dilemma. I have quite a few entries that came in before I switched. The ones that are under the event “Amateur Players Championship” and just differentiated by ‘Ticket Type’ need to be re-assigned to specific ‘Events’ – such as “Amateur Open…” or “Seniors Amateur” or “Juniors Division” etc…

Is there a way I can visit each entry and switch them from Event named “Amateur Players Championship” to a more specific event, like “Seniors Amateur”?

Hope I explained this clearly .. thanks for help!


Allen

February 25, 2018 at 9:38 am

UPDATE: I think I figured this out. Still need help….

I am not “switching” them per se – but I achieve end result. Maybe there is an easier/better way. For now, I go to the ‘new’ event and manually add the entries from the ‘old’ event. Then I ‘Cancel’ them from the ‘old’ event.

Question is: When I add them 5 or 10 at a time, the system requests a payment indicator for all of them at once. Then they end up all in one transaction with the first one as the “Primary” … I would prefer them to be added under Admin or somehting like that. I don’t think it really matters on back end (as far as I can tell) but maybe it does?


Tony

  • Support Staff

February 26, 2018 at 3:25 am

Hi there,

To move registrations from one ticket to another you can use the Attendee Mover add-on:

https://eventespresso.com/wiki/eea-attendee-mover/

That will allow you to move a registration onto a new event without having manually re-create the registration.

Question is: When I add them 5 or 10 at a time, the system requests a payment indicator for all of them at once. Then they end up all in one transaction with the first one as the “Primary” … I would prefer them to be added under Admin or somehting like that. I don’t think it really matters on back end (as far as I can tell) but maybe it does?

Are the 5/10 registration that you are adding in one all from a group registration originally?

If your selecting say 5 tickets you create a group registration so all of those tickets are linked to the primary registrant, the primary registrant is considered to be handling the payment information for that group.

If the original registrations are not from a groupd registration you want to add them individually rather than as a group.


Allen

February 26, 2018 at 8:42 am

haha, wow – wasted a bunch of time yesterday doing this manually, haha — this plugin is exactly what I needed, thanks!

So, what I did yesterday was go to an Event, click Add Registrations at the top, and chose 5 from from the “how many” dropdown … then, I entered 5 names and hit “proceed” … they all got grouped under the Primary. Not really a big deal to me on the backend, as long as they are in the proper event. I moved at least 100 names like this yesterday.

Unfortunately, I tend to a lot of this stuff on weekends when help is unavailable and I often don’t have time to wait for an answer — although you guys are indeed very responsive and helpfuL!

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Updated by  Allen 7 months ago ago

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