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Change multiple tickets for one registrant

Posted: September 30, 2024 at 9:48 am

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channingstrom

September 30, 2024 at 9:48 am

All of my customers purchase multiple of the same ticket.
1) A way to change all their tickets at the same time?
2) When I change each individually, I don’t want multiple emails going out so I say no to ‘update ticket email’. Which one/how, to send one email showing all new tickets and provide notice that old tickets are cancelled?
Thanks


Tony

  • Support Staff

October 1, 2024 at 6:35 am

Hi there,

1) A way to change all their tickets at the same time?

What do you mean by change all their tickets? Change the selected ticket to another?

Is this a group booking you want to change or do you mean all of the registrations linked to a user?

2) When I change each individually, I don’t want multiple emails going out so I say no to ‘update ticket email’. Which one/how, to send one email showing all new tickets and provide notice that old tickets are cancelled?

Can you add more details on the use case here please, I’ll see what options we have available from there.

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