Support

November 28, 2023 at 7:39 am

Hi there,

That usually means there is an error being thrown on the ajax request.

Is this happening on Step 1 when selecting an event?

November 29, 2023 at 4:41 am

Can you try some basic troubleshooting?

let’s start with plugin conflict or theme conflict.

Can you install https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins for troubleshooting. Once disabled you will revert back to the current state.

You can also use this plugin to test theme conflict.

After that test, if we still can’t determine any conflict, you have to enable the WP DEBUG then let us know if there’s any error you did catch.

here’s the some guidelines
https://eventespresso.com/wiki/troubleshooting-checklist/

thanks.

December 4, 2023 at 5:06 pm

Can I take a look at this in the admin?

If so please send temp login details over using this form:

https://eventespresso.com/send-login-details/

December 5, 2023 at 7:26 am

Thank you, so the issue here relates to using index.php within Permalinks.

Do you need index.php within your URLs?

December 6, 2023 at 2:29 am

Ok, so when the permalinks are changed, the problem will resolved?

Yes, when permalinks no longer use /index.php at the beginning of the URL it should fix the REST API, which in turn firsts the Attendnee mover (as it uses REST).

Dashboard -> Settings -> Permalinks.

Remove /index.php from the permalink structure you are using.

Then I will make a url redirect list, so all event websites will go to the right url.

The EE event URL’s should not change, other posts on your site may.

December 6, 2023 at 4:55 am

Awesome, I’m glad that worked.

Any further issues just let us know.