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Jason Alders
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June 3, 2015 at 1:07 pm
How come there is no easy way to change the event/date that a customer signed up for? We have customers who need to do this regularly and this seems like such a basic function
‘I saw an old plug in for this but nothing working now
help!
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Lorenzo Orlando Caum
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June 3, 2015 at 2:28 pm
Hi Jason, an existing registration would need to be cancelled which can be done via the registrations overview screen or the registrations overview screen for a specific event. This is the screen that shows the list of registrants/attendees in your WP dashboard.
Then you could manually register an attendee/registrant via your WP dashboard.
Here is an article on how to complete a manual registration:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/
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Lorenzo
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Jason Alders
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June 5, 2015 at 12:48 pm
When I try to add a manual registrant, it doesnt show quantity or type options like your tutorial shows. And when I click to add tickets, I get this error:
An error has occurred:
You need to select a ticket quantity before you can proceed.
EED_Ticket_Selector – process_ticket_selections – 514
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Lorenzo Orlando Caum
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June 5, 2015 at 1:16 pm
Hi Jason, could you share a screenshot (https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots)? You should see something like this:
http://cl.ly/image/1H3f2T1T0r3M
If you have recently made any customizations such as adding CSS to hide content, then try reversing those changes.
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Lorenzo
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Jason Alders
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June 5, 2015 at 1:21 pm
not seeing that at all…https://www.dropbox.com/s/jxjetyc5fe1y7dw/Screen%20Shot%202015-06-05%20at%203.18.58%20PM.png?dl=0
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Lorenzo Orlando Caum
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June 5, 2015 at 1:26 pm
Hi, you’ll need to ensure that there is at least one active ticket option before you’ll be able to add them to that event.
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Lorenzo
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Jason Alders
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June 5, 2015 at 1:29 pm
I have active ticket options, thats how people have been booking the events already
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Lorenzo Orlando Caum
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June 5, 2015 at 1:33 pm
Could you provide a link to this event on the front-end of your site?
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Lorenzo
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Jason Alders
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June 5, 2015 at 1:36 pm
I think I figured that event out. The sale date was set for the future. My mistake on that one for sure. Will try again after correcting..thanks
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Lorenzo Orlando Caum
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June 5, 2015 at 1:39 pm
Thanks, do keep us updated!
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Lorenzo
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