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Change email address

Posted: July 7, 2016 at 5:49 am


Zuckerbaeckerei

July 7, 2016 at 5:49 am

Hi
I want to change the email address that receives the message for the event registration (the one for the admin) .
I changed the address in the section “genereal settings” –> “primary email contact address” but the message is still sent to my old email address and the new one doesn’t receive it.

I found this http://cl.ly/image/1p051545391h/o and changed the shortcode to [CO_EMAIL]. This didn’t help neither.

When I go to “messages” and select “Event Admin” to change the message there is an email address written in “Extra actions” –> “To*:” (It’s the email address that I originally had and that I want to change). When I try to change this email address it always changes back (automatically) after I saved it.

Where can I change the email address that receives the message from an event registration (Admin Message)?

Thanks in advance


Tony

  • Support Staff

July 7, 2016 at 6:16 am

Where can I change the email address that receives the message from an event registration (Admin Message)?

The messages section you mentioned above is the correct location.

I found this http://cl.ly/image/1p051545391h/o and changed the shortcode to [CO_EMAIL]. This didn’t help neither.

CO_EMAIL should parse to the Primary Contact Email address your mentioned above from General Settings.

Do you have any custom message templates within the message system?

When I go to “messages” and select “Event Admin” to change the message there is an email address written in “Extra actions” –> “To*:” (It’s the email address that I originally had and that I want to change). When I try to change this email address it always changes back (automatically) after I saved it.

Under extra actions that’s to send a test email to the address you input, it should save the last email address used in that field.

Does it show any errors when you send the message?


Zuckerbaeckerei

July 7, 2016 at 6:48 am

Do you have any custom message templates within the message system?

I currently have 3 custom message templates (see images) but I can’t remember setting them up.
Do I need to delete them? It sais they are “in use” however I don’t think they are doing anything. There isn’t even an shortcode in the field for “To *:”.

(Some parts of the Plug-In are in German but I hope you can see the important sections)
http://www.bilder-upload.eu/show.php?file=080dd0-1467895628.png
http://www.bilder-upload.eu/show.php?file=22349e-1467895714.png

I don’t get any error message when I sign up for an event.
The customer receives the message but I don’t get any.
I only get an email (as Admin) when I have my original email address under “genereal settings” –> “primary email contact address”. As soon as I change this address I don’t get any email (as Admin).


Lorenzo Orlando Caum

  • Support Staff

July 7, 2016 at 9:24 am

Hello,

You mentioned that it works if you use your existing email address instead of an alternative one.

Are the emails arriving to the junk or spam folder for the other email that you are trying?

If so, try setting up a free transactional email service like Mailgun or Sendgrid. A transactional email service will take over sending emails from the local email server.

Here is a step by step guide for Sendgrid:

https://gist.github.com/lorenzocaum/4677f472b012a5a88630


Lorenzo

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Updated by  Lorenzo Orlando Caum 3 years, 4 months ago ago

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