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Change description participants see on their bankaccount after paying with Ideal

Posted: September 5, 2018 at 3:06 am


wvdzeijden

September 5, 2018 at 3:06 am

I would like to change the description that participants see on their bankaccount after paying with iDeal when they register for an event.

For example, i would like to add the name of the event. Right now people only see a large number and “Event registrations from <namesite>”.

Is it possible to change this?


Tony

  • Support Staff

September 5, 2018 at 5:01 am

Hi there,

The version of the Mollie add-on you have installed on the site currently should use this description:

Event Registrations from {site_name} for {first_event_from_cart}

Have you tested a payment with the latest version (currently 1.1.5)?

It is possible to change the description sent to Mollie using the FHEE__EE_Gateway___order_description filter, some examples – https://gist.github.com/joshfeck/9805da8ac5afff20e6ef7d331c79e08b

But if all you are looking to add is the event name, that should already be included by default.


wvdzeijden

September 5, 2018 at 10:12 am

Thanks Tony! That helps a lot.

Is there also a way to remove the transation id and order id?


wvdzeijden

September 5, 2018 at 10:14 am

To clarify my question. Due to the 2 large numbers (transaction id and order id) I don’t have enough space left in the description for the eventname and other info i’d like to send.


Tony

  • Support Staff

September 5, 2018 at 10:21 am

Unless I’m misunderstanding, we don’t include those fields in the description as it stands.

As mentioned above, the description field we send to Mollie is:

Event Registrations from {site_name} for {first_event_from_cart}

There is no Transaction/Order ID included there, can you post an example screenshot?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


wvdzeijden

September 6, 2018 at 2:56 am

I’ve created an event with the name “Testevent (jongeren)” and changed the description to: name event + name participant using the code you provided.

When I make a payment with iDeal I see the following screens.

Screenshot 1: before paying I see the description and “Ordernr”.
Screenshot 1

Screenshot 2: after paying I see the description, “tranactienr” and “Ordernr”.
Screenshot2

Screenshot 3: When I look in the list of transactions on my account I see “tranactienr (only the number)”, “Ordernr (only the number)”, the description from EE, but also a 5-digit number and the registered name at Mollie in “Omschrijving” (which is description in Dutch).
screenshot3

I would expect only to see the description from EE without ordernr and tranactienr, the 5-digit number and the registered name at Mollie in screenshot 3.


Tony

  • Support Staff

September 6, 2018 at 4:04 am

Ah, ok I see.

EE doesn’t actually add those details, it looks like something Mollie (or the processor you are using) is adding to the description as those Transaction and Order numbers are not EE’s.

You’ll need to check with Mollie to see if there is a way to remove those details.


wvdzeijden

September 6, 2018 at 4:42 am

Thanks Tony. I will get in touch with Mollie.


Tony

  • Support Staff

September 6, 2018 at 5:20 am

You’re most welcome, if there is anything I can help with just let me know.


wvdzeijden

September 6, 2018 at 5:33 am

I got in touch with Mollie and they assured me they didn’t add the details. So, if Mollie doesn’t add the data and EE also doesn’t, what other options are left?


Tony

  • Support Staff

September 6, 2018 at 5:46 am

Which payment method are you using within Mollie itself?

Just to show what EE does with this, here’s a screenshot of the code EE passes to Mollie when creating a payment – http://take.ms/NV6F7

On line 79 you can see $order_description = $gateway_formatter->formatOrderDescription($payment);

formatOrderDescriptions() is a core function and that does this – http://take.ms/fYUSx

That’s the only place EE can control the description from.

There’s no ‘Ordernr’ in that code anywhere, and if you follow your screenshots the first one has Ordernr added, the second has tranactienr added and then finally they are all combined, but that’s all after EE has passed you over to Mollie to do whatever they do, so in short, its has to be Mollie or the Payment Method used within Mollie.


wvdzeijden

September 6, 2018 at 6:58 am

Thanks for your explaination. The payment methode within Mollie is iDeal.


Tony

  • Support Staff

September 6, 2018 at 1:46 pm

If you view the payment in your Mollie account, do you see any of those details listed there?

Here is what I see when viewing a test payment through Mollie – http://take.ms/hQ9wQG


wvdzeijden

September 7, 2018 at 1:50 am

This is what I see when in log in to my Mollie-account:
ideal
None of the details mentioned above.


Tony

  • Support Staff

September 7, 2018 at 2:12 am

That pretty much confirms that this isn’t something EE can control, its added after your passed over to mollie, the description field shown above is what EE is sending over to them, anything added after that is done so by mollie or iDeal.

I’d recommend contacting them again and have them investigate this further, did you include all of the above screenshots in your previous contact with them? If not I highly recommend you do as it shows all of the details they’ll need.

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