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Cart abandonment email update?

Posted: July 19, 2020 at 10:44 pm


Daniel

July 19, 2020 at 10:44 pm

Hello!

I see this incomplete thread asking about cart abandonment emails which was a feature being worked on in 2017.

Is this still a thing?
https://eventespresso.com/topic/customisable-cart-abandonment/

I would love to have an automated cart abandonment email that sends a message 12-24 hours after no activity on the cart.

Please let me know if this is something I can do now,, or if there is something in the works, or if the work on cart abandonment emails has been abandoned.

TY!
D


Daniel

July 19, 2020 at 10:45 pm

Here is the 2017 thread:
https://eventespresso.com/topic/shopping-cart-abandonment-email-to-registrants/


Garth

  • Support Staff

July 22, 2020 at 9:25 am

Hi Daniel.

There is no official cart abandonment feature/email. Apparently that didn’t happen according to plan. But as mentioned in that other thread, there is an easy workaround. Navigate to the Event Espresso > Transactions > Incomplete Transactions screen. Then use the envelope icon to send the individual a Payment Reminder email. That can be used for cart abandonment. Also, you can modify the Payment Reminder email template to your liking.

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