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Captcha not working

Posted: January 22, 2013 at 3:01 pm

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January 22, 2013 at 3:01 pm

For the past few days I keep getting complaints that the Captcha on the registration form isn’t working and when I tried it was the same issues. Write in the correct word but Captcha keeps saying its wrong.
The error message: Sorry, you did not enter the correct anti-spam phrase. Please click your browser’s back button and try again.



January 22, 2013 at 11:38 pm


I registered to an event using Chrome and had no issues with the reCaptcha form. What browser were you and your customers (if known) using?


January 23, 2013 at 7:04 am

Works in firefox but doesn’t in safari.


  • Support Staff

January 23, 2013 at 7:33 am

Hi there,

It works when I test on Safari, however, there is something else that needs to be addressed. Here’s a screenshot of the confirmation page that displays when I tested on Safari:


Do you see how there isn’t any pricing information? There should be. I’ve seen this happen before where there was an older add-on installed that did not get updated, or there were older template files from an older version of Event Espresso copied over to /wp-content/uploads/espresso/templates. In either case, these should be updated so the pricing functions that were updated a few versions back will work as expected.

From looking at the source code of the confirmation page, it looks to me that there is an older version of the confirmation_display.php template in /wp-content/uploads/espresso/templates, so that should be updated to use the newer version.


January 23, 2013 at 8:23 am

Thanks Josh! you rock!

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