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Captcha Not Working!

Posted: February 14, 2019 at 11:20 am


swoutdoorsgroup

February 14, 2019 at 11:20 am

For the last few days, none of our customers have been able to book, citing issues with the captcha/spam test. I’ve just logged out and tried to book and it says ‘error for site owner: invalid site key’ in the captcha box and when you try to proceed it says ‘please complete the anti-spam test before proceeding’.

I’ve noticed our Akismet Anti-Spam and ReCaptcha plug ins are deactivated, could that be the problem?

I’ve put a link to the screenshot in case it helps.


Josh

  • Support Staff

    •

February 14, 2019 at 12:33 pm

Hi,

The problem would not be because Akismet Anti-Spam and ReCaptcha plugins are deactivated. The error message says the site key is invalid. You can fix this by going to your site’s Event Espresso > Registration Form > Reg Form Settings page and verify the correct Site Key and Secret Key there. You may also need to update your settings with the reCAPTCHA API:
https://www.google.com/recaptcha/intro/index.html

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Status: closed

Updated by  Josh 5 years, 2 months ago ago

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