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Captcha not showing up on registration screen

Posted: October 15, 2019 at 1:45 pm


Alexis Heatherington

October 15, 2019 at 1:45 pm

Hello,

The captcha is not showing up on the registration screen even though it is active on the site. We have recently enabled a theme on our site and since then, the captcha has disappeared. However, customers are still able to register and make payments.

Please assist.

Thanks.


Josh

  • Support Staff

    •

October 15, 2019 at 1:56 pm

Hi,

It looks like your site has an older version of Event Espresso, which has an older version of reCAPTCHA. The newer versions of Event Espresso include a newer version of reCAPTCHA (invisible reCAPTCHA) that can be used instead of the older reCAPTCHA.

Can you update your site so it has the current version of Event Espresso 4?

The support post ‘Captcha not showing up on registration screen’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 6 months ago ago

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