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Can't upload image in general settings

Posted: January 2, 2013 at 8:16 am


nsantossilva

January 2, 2013 at 8:16 am

Hello, When i try to upload the logo in general settings, Organization setting i get a questions mark in tje place of the image. How can o fix this? http://d.pr/i/jqwF
thanks
Nuno


Chris Reynolds

  • Support Staff

January 2, 2013 at 10:25 am

What happens when you click that Upload Image button? Once the image is uploaded via the WordPress media uploader, you need to click the Insert Into Post button to set that as your logo, then click the Save Options button.

insert

save


nsantossilva

January 3, 2013 at 2:35 am

Hello,

I do that but i does not show any image.

when i upload it shows a question mark, then i have tried to save the image but nothing shows up.

Any more clues to solve this?

Thanks

Nuno


Josh

  • Support Staff

January 3, 2013 at 11:38 am

Hi there,

Which version of WordPress is installed? Are there any JavaScript errors on the admin page? Can you upload images to the standard WordPress media uploader?


nsantossilva

January 3, 2013 at 12:18 pm

Hi Josh,

The version is the latest 3.1.29.1p, and yes a can upload images normaly in wordpress

thanks


Josh

  • Support Staff

January 3, 2013 at 12:45 pm

Hi there,

Can you post a screenshot of the image uploader box in the state after the image has been uploaded, but before it’s been inserted? Thanks.


nsantossilva

January 3, 2013 at 1:03 pm

Hello,

This is what you have asked http://d.pr/i/ejdw

and this is after http://d.pr/i/mdyR

thanks


Josh

  • Support Staff

January 3, 2013 at 1:19 pm

It looks like the File URL field is blank. Can you try clicking the middle button?

screenshot


nsantossilva

January 3, 2013 at 1:23 pm

Hi Josh,

Done, it’s working

thanks

Nuno


Edouard Morrissette

January 10, 2013 at 12:13 pm

I have a similar problem: the upload logo button doesn’t work… MEdia uploader works everywhere else… any ideas?

enter image description here

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