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Can't Upgrade to 4.7.7

Posted: July 8, 2015 at 12:49 am


maccore2

July 8, 2015 at 12:49 am

Currently running a 4.2.2 WP site with EE v4.6.3i, calendar(4.3+) v3.2.3 and Stripe Gateway v1.0.6. WordPress is prompting me of the updates, and I try to update using the “Update Now” link. It will update to successful, but once I refresh the page it returns to the previous version and prompts that it needs to be updated. I have also tried to manually uploaded the updated zip file, but then the plugin fails to activate.

Please advise.

Thanks!


Tony

  • Support Staff

July 8, 2015 at 5:38 am

EE v4.6.3i – Just to confirm, should that be 4.6.3.p?

I have also tried to manually uploaded the updated zip file, but then the plugin fails to activate.

When updating manually are you following these steps:

http://eventespresso.com/wiki/updating-event-espresso/#update_manually

Please note you can ignore the last steps ‘Navigate to Event Espresso>Template Settings>Developer’ as this does not apply to EE4.


maccore2

July 9, 2015 at 6:45 am

Thanks for the reply Tony.

Yes, the version is in fact 4.6.31.p. I have pasted the info below directly from the admin update page:

Event Espresso
You have version 4.6.31.p installed. Update to 4.7.7.p. View version 4.7.7.p details.
Compatibility with WordPress 4.2.2: Unknown
Version 4.7.7.p is a bug fix, enhancement, and maintenance release.

I will try the steps to update manually and see if that works.


maccore2

July 9, 2015 at 6:51 am

Thought I would add a bit more info about the error trying to auto update. I get this message:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Event Espresso (1/1)
Downloading update from http://eventespresso.com?pu_request_plugin=event-espresso-core-reg&pu_get_download=1&pue_active_version=4.6.31.p&site_domain=www.xxxxxxxxx.org&pu_plugin_api=fc49af26bea2a8fbf15bd28204e96c27&new_pue_check=1…
Unpacking the update…
An error occurred while updating Event Espresso: Could not create directory. event-espresso-core-reg/caffeinated/admin/extend/general_settings/templates
All updates have been completed.


Josh

  • Support Staff

July 9, 2015 at 8:04 am

Hi Aaron,

There are two possible reasons why it’s not letting you update:

1) The server is running low on disk space.

2) You site is hosted on a Windows server. It turns out that we do not support running Event Espresso on a Windows server. Here’s some more information regarding the error you reported when it’s related to running WordPress on a Windows server:

https://wordpress.org/support/topic/wordpress-on-iis-7-plugin-update-problem?replies=33

http://forums.iis.net/t/1169832.aspx

I can advise contacting the host and ask them to check the disk space and ask them if they can move your site onto a LAMP (apache) or LNMP (nginx) server stack. This way your site will run on a supported platform and you can avoid issues like this one.

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Updated by  Josh 4 years ago ago

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