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maccore2
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July 8, 2015 at 12:49 am
Currently running a 4.2.2 WP site with EE v4.6.3i, calendar(4.3+) v3.2.3 and Stripe Gateway v1.0.6. WordPress is prompting me of the updates, and I try to update using the “Update Now” link. It will update to successful, but once I refresh the page it returns to the previous version and prompts that it needs to be updated. I have also tried to manually uploaded the updated zip file, but then the plugin fails to activate.
Please advise.
Thanks!
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Tony
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July 8, 2015 at 5:38 am
EE v4.6.3i – Just to confirm, should that be 4.6.3.p?
I have also tried to manually uploaded the updated zip file, but then the plugin fails to activate.
When updating manually are you following these steps:
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
Please note you can ignore the last steps ‘Navigate to Event Espresso>Template Settings>Developer’ as this does not apply to EE4.
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maccore2
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July 9, 2015 at 6:45 am
Thanks for the reply Tony.
Yes, the version is in fact 4.6.31.p. I have pasted the info below directly from the admin update page:
Event Espresso
You have version 4.6.31.p installed. Update to 4.7.7.p. View version 4.7.7.p details.
Compatibility with WordPress 4.2.2: Unknown
Version 4.7.7.p is a bug fix, enhancement, and maintenance release.
I will try the steps to update manually and see if that works.
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maccore2
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July 9, 2015 at 6:51 am
Thought I would add a bit more info about the error trying to auto update. I get this message:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin Event Espresso (1/1)
Downloading update from pu_request_plugin=event-espresso-core-reg&pu_get_download=1&pue_active_version=4.6.31.p
Unpacking the update…
An error occurred while updating Event Espresso: Could not create directory. event-espresso-core-reg/caffeinated/admin/extend/general_settings/templates
All updates have been completed.
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Josh
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July 9, 2015 at 8:04 am
Hi Aaron,
There are two possible reasons why it’s not letting you update:
1) The server is running low on disk space.
2) You site is hosted on a Windows server. It turns out that we do not support running Event Espresso on a Windows server. Here’s some more information regarding the error you reported when it’s related to running WordPress on a Windows server:
https://wordpress.org/support/topic/wordpress-on-iis-7-plugin-update-problem?replies=33
http://forums.iis.net/t/1169832.aspx
I can advise contacting the host and ask them to check the disk space and ask them if they can move your site onto a LAMP (apache) or LNMP (nginx) server stack. This way your site will run on a supported platform and you can avoid issues like this one.
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