Home Forums Event Espresso Premium Can't update Event Espresso

Can't update Event Espresso

Posted: May 20, 2016 at 1:02 am

William P Riley

May 20, 2016 at 1:02 am

When I try to update EE3, I get this message:

An error occurred while updating Event Espresso: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

I have my Elegant Themes Username and Password in my settings but still get the above error message. Don’t understand what my theme credentials have to do with EE3???

** Removed **

Thanks for your help.

  • This topic was modified 4 years, 1 month ago by  Tony. Reason: Removed license keys


  • Support Staff

May 20, 2016 at 5:10 am

Hi there,

Please do not post your license key on the public forums, thanks.

The theme does not have anything to do with EE, however it sounds like there is a conflict between the EE update check and Elegant themes.

What version number of EE3 are you currently running? I will check into the conflict

You may need to update manually in this case, we have a guide here:

William P Riley

May 20, 2016 at 8:26 am

Hi, trying to upgrade from Version to Version

Thanks for your help.


  • Support Staff

May 20, 2016 at 11:48 am

It will work if you update the software by following this guide:

Or you can temporarily switch to another theme that’s not made by Elegant themes and it will allow you to do the 1-click update.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 1 month ago ago

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