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imageskillnet
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April 26, 2023 at 3:27 am
Since the latest updates we are not able to uncheck an “Assigned Ticket” from an “Event Datetime”. It keeps giving the following error:
“The ticket you are attempting to unassign from this datetime cannot be unassigned because the datetime is the only remaining datetime for the ticket. Tickets must always have at least one datetime assigned to them”
This error message is not correct because we do meet these conditions. There seems to be some sort of bug since the last updates.
Also the WYSIWYG editor toolbar styles are not displaying correctly and are showing a combination of Text and oversized icons that covers the text editor space.
Cheers
Dave
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Tony
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April 26, 2023 at 9:48 am
Hi Dave,
Also the WYSIWYG editor toolbar styles are not displaying correctly and are showing a combination of Text and oversized icons that covers the text editor space.
Starting with this one, I assume you are using the Advanced Editor Tools plugin:
https://en-gb.wordpress.org/plugins/tinymce-advanced/
And it’s those icons which are not displaying correctly?
This error message is not correct because we do meet these conditions. There seems to be some sort of bug since the last updates.
Are you using the EE events advanced editor or legacy?
Go to Event Espresso -> Events -> Default Settings.
set ‘Activate Advanced Editor?’ to Advanced editor and save.
That will switch you to the ‘new’ editor within EE5, same issue there?
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imageskillnet
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April 28, 2023 at 6:19 am
This reply has been marked as private.
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Tony
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April 28, 2023 at 6:53 am
Hi Dave,
Is the above loading within an EE route or outside of it?
As in are you editing an event or in another location?
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imageskillnet
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May 3, 2023 at 7:26 am
Hey Tony,
So this would be the editor under the Event. More so the editor being used site wide, but in this instance of the styling it is under the single event page edit.
Cheers
Dave
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imageskillnet
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May 4, 2023 at 3:46 am
Hey Tony,
Just to add to this. It does appear as though your Advanced Editor does not allow for us to use the Fusion Builder from Avada. So there seems to be a chain of events here that is impacting all our clients that use this combination.
Original setup before the latest Major EE update was:
EE Legacy Editor and the Fusion Page Builder from Avada. This gave us the functionality from EE with the power of creating attractive event pages with the Fusion Page Builder. This all was working perfect for all clients.
Major update released by EE and introduced a bug that is the main topic of this thread which causes and issue linking tickets to the correct “Event Datetime”. I see a few other threads on the forum where users have had the same problem.
The solution to fixing this bug is to stop using the Legacy Editor and switch to the Advanced Editor.
Doing this does indeed fix the ticketing bug that your Legacy Editor now has, but in doing so your Advanced Editor breaks the Fusion Page Builder and with it our clients ability to create better layouts on their event pages that had been working fine.
Is it possible to get an update that will fix the issue with the Legacy Builder? Because simply saying switch to the Advanced Builder because there is a bug in the Legacy is causing a much bigger issue now as some clients could have 100’s of events all styled using Fusion Page builder.
I hope this gives enough detail on the issue and chain of events.
If you have any questions that might help resolve the issue, please let me know.
Cheers
Dave
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imageskillnet
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May 8, 2023 at 2:27 am
This reply has been marked as private.
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imageskillnet
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May 9, 2023 at 1:57 am
Hello,
Can we get a response to this please. We are a paid customer of this plugin. Would be great to get a solution to the issues we are having.
Thanks
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imageskillnet
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May 10, 2023 at 3:04 am
Can we get an update on this please? It has been over a week now.
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imageskillnet
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May 11, 2023 at 6:57 am
This reply has been marked as private.
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Tony
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May 11, 2023 at 8:58 am
Hi there,
My apologies for the delayed reply, I’ve done a poor job of keeping you in the loop here.
To explain a little I’ve been waiting on an update for a fix for this but as it stands I don’t have one other than to revert back to version 4.10.46 whilst we investigate further.
I was waiting to reply once I’d confirmed a fix for this would be included in the next update we push out for EE5 but again did a poor job of letting you know what I was doing so hold my hands up there.
The next update to EE5 will not include a fix for this so for the time being I recommend reinstalling version 4.10.46 which I’ll include in a post after this one.
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Tony
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May 11, 2023 at 8:59 am
This reply has been marked as private.
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imageskillnet
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May 12, 2023 at 2:53 am
Hey Tony,
Much appreciate the update. We will revert back to version 4.10.46. I know you are not sure of when this bug will be fixed at the moment, but is there any possibility of getting an update to this thread when a fix is being rolled out? Otherwise we would be installing every future release and testing each time to see if it is fixed and then rolling back if now.
Hopefully this is possible?
Again thanks for the update, very much appreciated.
Cheers
Dave
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Tony
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May 16, 2023 at 4:06 pm
Hi Dave,
We managed to track down the bug for this and held the release for a little to get it included in 5.0.4
The issues with the Datetimes assignments within the legacy editor should now be fixed, please do let me know if you have further issues.
Note if you don’t see the update available on your site go to Event Espresso -> General Settings.
Make no changes and just hit save to force an update check.
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